Patient Pathway Officer
3 weeks ago
Job overview
We are seeking to appoint enthusiastic candidate to the role of Patient Pathway Officer ( Apprentice) within the General Surgery Secretaries to give a high level of patient service.
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
For this role you will undertake a 22-month development programme in Business Administration within Womens Admin , through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Advanced Apprenticeship Level 3.
This position is on a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.
Please be advised if you already hold a relevant qualification in this area at this level or higher( so in Business Administration or Business Management) you are not eligible to apply.
Main duties of the job
1. To acquire a good knowledge of the trusts recording processes, developing skills required to amend inaccurate data on the hospitals internal systems.
2. The post holder will be responsible for communicating with patients and their relatives regarding their appointments and admissions details both verbally and in writing.
3. To assist in capacity and demand exercises to identify constraints and areas for improvement.
4. To assist in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18-week targets.
5. Be responsible to the Service Support Manager for providing a user focused administrative service to the General Surgery Team.
6. Ensure effective tracking of patients along the care pathway and monitoring of the waiting time targets.
7. Provide cross cover within the team as and when required.
8. Work flexible hours as required by the needs of the service.
9. Ensure full compliance with the Trusts waiting list policy in line with the national 18-week target.
10. To implement and adhere to changes to the service as required.
Working for our organisation
The job holder will display the agreed behaviors of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.
The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.
Detailed job description and main responsibilities
Please see the attached Job description and Person specification for more information on the role duties and requirements.
Person specification
Qualifications and Experience
Essential criteria
Educated to GCSE or equivalent Level 2 Literacy and Level 2 Numeracy Evidence of Maths and English certificates Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes
Desirable criteria
Knowledge of NHS software, policies and processes. Business Administration Level 2 qualification Microsoft Office IT qualification Working in an NHS HospitalWe reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, (NLPSS) who conduct recruitment activities on behalf of NMUH.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit
NMUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of NMUH will have their original documents verified using this technology.
By applying for this post you are agreeing to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.
If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the
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