Patient Pathway Co-ordinator
2 months ago
We are looking for a passionate and enthusiastic individuals to provide a high level of administrative support as;
- Radiotherapy Patient Pathway Co-ordinator within the Radiotherapy Department.
Guy's Cancer at Guy’s and St Thomas’ NHS Trust (GSTT) is the specialist cancer centre for all of South East London and further afield, treating an ethnically diverse patient population of over 2 million across a wide range of socio-economic groups.
Our vision is to be a world leader in caring for people with cancer - continuously innovating to improve the lives of our patients by treating more patients whilst giving better care by improving their day to day experience as well as providing better training and research.
The Patient Pathway Coordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling. By monitoring and reviewing patient care pathways and/or treatment progress, the successful applicant will have the opportunity to work closely with administrative and clinical colleagues to identify and suggest improvements to ensure cancer patients receive treatment as soon as possible.
Strong communication skills and the ability to work with others within different roles within the Trust are key to this position, as is strong administrative experience and the drive to improve patient care.
The post holder will be required to rotate within the administration team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.
Routine working practice for Guy’s Cancer Centre is Monday - Friday between the core hours of 7:45am-8pm. This is on a rota system
In order to be short-listed, you will be expected to provide succinct and clearly reference evidence with demonstrates that you fulfil the essential requirements for the position.
The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
Operational
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Plan and organise multi-disciplinary team meetings.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
- Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
- Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
- Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.
Communication
- Develop working relationships with a wide range of clinical and managerial staff.
**Data collection and analysis**:
- Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
- Working with the Team to analyse target breaches and repor
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