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Patient Pathway Co-ordinator
4 weeks ago
Job summary
The Division of Emergency Care and Acute Medicine has an exciting role for a Band 4 Patient Pathway Co-ordinator to join our Specialist Medicine POD. As part of our team, you will be working closely with our operational management team, clinical & nursing teams to support with the day to day challenges the team faces.
The successful candidate will join a wonderful team who provide comprehensive, professional and efficient administrative support and help the service meet national target at Newham University Hospital.
Candidates should be confident in themselves, quick to learn IT systems, flexible approach to learning and familiar with MS Word, Excel. Communication is key to this role and the team is always open to listening to new approaches with the aim of improving patient experience and care
Main duties of the job
The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Also to ensure and participate in providing an effective administration service to the multidisciplinary team.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
GCSE A Level or equivalent standard of Education AMSPAR or equivalent a good level of medical terminology ECDL or equivalent experience experience of a range of IT packages such as word, excel, outlook and power point Awareness of patient pathways. Understanding of patient priorities and performance targets Knowledge of healthcare administrative systems and processes
Desirable
Supervisory or office management skills equivalent to certificate level
Experience
Essential
Minimum of 3 years medical secretarial/pathway administration experience
Knowledge
Essential
Knowledge of national targets with respect to the patient pathway. A sound knowledge and demonstrable competence re 18 week referral to treatment rules
Skills
Essential
Pro active with the ability to use own initiative Able to present a positive image of her/himself and the service Ability to self reflect, carry out tasks of own job and identify what s/he needs to learn to able to do current job better Ability to take an active role in agreed learning activities and keep a record of them Knowledge of national targets with respect to the patient pathway. A sound knowledge and demonstrable competence re 18 week referral to treatment rules Ability to provide constructive opinions and views on ideas for service improvement Ability to use and maintain resources efficiently and effectively and encourage others to do so. Acts responsibly as a team member and seeks help if necessary A proven record of being able to work within set timeframes working to priorities and deadlines.
Desirable
To have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation.
Other
Essential
Patient focused Has a flexible approach and attitude Adapts to changing circumstances Ability to treat everyone with whom s/he comes into contact with dignity and respect Experience of Human Rights, Equality & Diversity policies and procedures Highly developed communication skills, with experience of dealing with patient's anxiety in a reassuring manner. An ability to communicate professionally at all levels.-
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