Patient Pathway Coordinator

4 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

The Diabetes & Endocrine department is looking for a full-time enthusiastic and dynamic Band 4 Patient Pathway Coordinator. The successful applicant will be responsible for the day-to-day administrative work of the service.

The post holder’s main duty and responsibilities include working closely with clinicians in the planning and the co-ordination of outpatient and inpatient bookings, overseeing waiting lists, managing urgent & routine referrals and acting as a primary point of contact for patients and other professionals. This role will also involve booking and co-ordinating MDT meetings, maintaining databases, raising orders via procurement, managing structured education courses and ensuring that these are kept up to date and data submitted in timely manner.

The post holder will provide a confident professional service to all patients and carers and service users whilst supporting them throughout their pathway of care. The post holder must adhere to Trust Policies and Procedures at all times.

The post holder’s main duty and responsibilities include working closely with clinicians in the planning and the co-ordination of outpatient and inpatient bookings, overseeing waiting lists, managing urgent referrals and acting as a primary point of contact for patients and other professionals. This role will also involve booking and co-ordinating MDT meetings, maintaining databases & tracking patients ensuring that these are kept up to date and data submitted in timely manner when necessary. This includes ensuring that 18 week access and other quality targets are met.

The duties and responsibilities are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

The Diabetes and Endocrinology team sits within the Directorate of Medical Specialties. Dr Paul Carroll (Endocrinology) and Dr Dulmini Kariyawasam (Diabetes) are our clinical leads within the service.

Diabetes & Endocrine is a clinical service based at Guy’s Hospital (3rd Floor, Southwark Wing). and St Thomas’ Hospital (3rdFloor, Lambeth Wing) and Community clinics at Tessa Jowell Health Centre and Artesian Health Centre. We are predominantly an outpatient service and seeing a mixture of virtual and face-to-face appointments. We receive new referrals for routine, urgent and suspected cancer, for diabetes, endocrinology, lipid and bariatrics and our clinics consist of new, follow up and 2WW appointments. We run clinics in Type 1 and 2 diabetes, joint Antenatal clinic, Complex Diabetes, Young Persons clinic, Endocrine, Lipid and Bariatric & Community clinics.

We are highly specialised service and provide specialist support to this significantly complex group of patients. The team care for patients of all ages including paediatrics and adults. The Diabetes and Endocrinology service is supported by a multidisciplinary team of Consultants from varying specialties, Psychologists, Youth Workers, Physiotherapists, Psychologist, Psychiatrist, Podiatrist and Clinical Nurse Specialists, Dietitian amongst others. The team work closely with our partner organisations across the Southeast London.

**OMMUNICATION SKILLS**:

- Communicate professionally and effectively with patients/carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.
- Ensure diplomacy, empathy and confidentiality when dealing with distressed patients and carers, the general public at all times.
- Liaise with clinical and non-clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned.
- Attend and contribute to departmental meetings, team briefs etc.
- Provide support for day to day queries from all patients/carers/medical personnel/administrator staff.
- Identify training and development needs and communicating effectively to take these forward where appropriate.
- To act as a contact point, liaising with patients, relatives, medical representatives, GP’s/other hospitals, nursing staff, surgical team and support services

**OPERATIONAL SKILLS**:

- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- To follow local policy and effectively manage inpatient pathways and Liaise with clinicians as appropriate.
- To ensure accurate data input.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all en

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