Patient Pathway Coordinator

5 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting opportunity has arisen for a permanentBand 4 Patient Pathway Coordinator working for Intermediate Care Lambeth & Southwark. The post holder will work across sites at the Whittington & Queens Road to support both integrated services. This role is 37.5 hours weekly and includes weekend work.

This is an excellent opportunity for those looking to develop their experience and skills in administration. We are looking for a highly organised person who is able to prioritise a busy workload in a demanding environment and perform well under pressure.

The post holder will process referrals into the services and allocate patient visits. They will also be responsible for the collation of data for the service using relevant databases and clinical systems, and will provide a high standard of professional and patient focused service to a range of Trust-wide specialties' and will support the function on a day-to day operational basis.

The role requires the ability to liaise with all disciplines of staff i.e. Senior Practitioners, OTs, PTs, Nurses and administrative colleagues.

The post holder will provide a range of administrative support to the multi-disciplinary clinical team, especially working very closely with Clinical colleagues.

The Patient Pathway Coordinator will lead on the tracking of pathways of patients, process referrals, record data on internal database/s within agreed timeframes, manage any data requests, collate clinical data onto databases and work closely with the MDT.

By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

Guy's and St Thomas' is comprised of four Clinical Groups (CGs) and Integrated and Specialist Medicine is one of the largest of the groups with a budget of over £500m and approximately 6200 WTE staff.

The Integrated Local Services directorate within this clinical group provides a range of community and inpatient health services for adults within the communities of Lambeth and Southwark, with some services also provided in Lewisham. Our hospital-based inpatient and outpatient services provide care for adults from across the region.

**Organisational Values**:
Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

**The post holder will**:
1. Put patients first
2. Take pride in what they do
3. Respect others
4. Strive to be the best
5. Act with integrity

Ourvalues and behaviours frameworkdescribes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.

The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

Operational
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Plan and organise multi-disciplinary team meetings.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
- Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient

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