Patient Pathway Validator

3 weeks ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Job summary

The Patient Pathway Validator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.

Main duties of the job

Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies. Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review). Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies. Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available. Update on all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner. Develop an understanding of the milestones of the allocated pathway for patients within a designated group.

About us

Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the post holder will:a. Put patients firstb. Take pride in what they doc. Respect othersd. Strive to be the beste. Act with integrityOur values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and Intranet.

Job description

Job responsibilities

The Patient Pathway Validator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.

Person Specification

Qualifications/ Education

Essential

Good general education with English and Maths to GCSE standard or equivalent Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent

Desirable

Customer services qualification/training

Previous experience

Essential

Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment. Ability to deal with a range of issues independently and efficiently Proven administrative experience

Desirable

Experience of an administrative role within the NHS

Skills/ Knowledge/ Ability

Essential

Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff Ability to deal with difficult service users and challenging situations Ability to work both autonomously and in a team

Desirable

Knowledge of medical terminology

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