Patient Pathway Coordinator

3 weeks ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Job summary

The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

The post holder will need to support and facilitate a co-ordinated patient experience focusing on improving the support and tracking of the patient through their diagnostics, treatment plans and investigations.

By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will proactively ensure haematology patients move along their pathways as quickly as possible. The post holder will be the main point of contact for the patients to ensure that their appointments, diagnostics and treatment occur within national cancer targets and in the best interests of the patients.

The post holder is responsible for providing a high standard of professional and patient focused service to a number of sub-specialty malignant haematology specialities and will support the creation and management of a one-stop clinic model.

Main duties of the job

Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.

Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).

Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.

Update on all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.

Plan and organise multi-disciplinary team meetings.

Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.

Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.

Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.

Validation of outpatients lost to follow up reports.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Job description

Job responsibilities

Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures. Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols. Undertake designated actions from each clinic ensuring that requested actions have been completed and that documentation is available for specific patients ( consent forms, chemo info Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts. Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times. Working with the Team to analyse cancer target breaches and report issues to management. Review and support development and implementation of Standard Operating Procedures. Review and support development and implementation of internal targets Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care. Actively participate in department development as appropriate and participate in departmental meetings Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department. Undertake any training as required to complete the tasks associated with the job role. Person Specification

Qualifications/ Education

Essential

Good general education with English and Maths to GCSE standard or equivalent Educated to A-Level or diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration

Desirable

IT package qualification/training, Customer services qualification/training

Skills/Knowledge/Ability

Essential

Excellent interpersonal and communication skills face to face, in writing and on the telephone with a wide range of multi-disciplinary staff and patients. Ability to work with confidential data and information and deal with sensitive issues discreetly Strong IT skills, particularly with relation to Microsoft Office packages Ability to plan, organise and prioritise own workload to meet deadlines and to work well as part of a wider clinical team

Desirable

Experience of an administrative role within the NHS 18 week pathway targets

Previous experience

Essential

Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment Proven administrative experience

Desirable

Experience of an administrative role within the NHS

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