Patient Pathway Coordinator

2 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Outpatient Patient Pathway Coordinator/Admission Supervisor

An opportunity has arisen for an enthusiastic, well-motivated individual who enjoys working in a challenging and busy environment. You will provide and co-ordinate high quality support within the Breast-Surgery Admissions Team at Guy's and St. Thomas NHS Foundation Trust.

You will be responsible for the day to day booking and coordination of consultants’ clinics, in line with waiting times guidance. You will have extensive experience of working in a customer focused role, have the ability to work to tight deadlines and perform effectively under pressure, while maintaining high standards of accuracy. An understanding of NHS performance targets would be an advantage.

You will have strong prioritising and excellent organisational skills together with the ability to remain calm and collected in a busy and dynamic environment. With strong communication and interpersonal skills you will have the ability to formulate and implement solutions working with the clinical and management teams.

You will be self-motivated, adaptable, have excellent time management and a willingness to learn new skills and take on challenges whether working on your own or part of a team. The work is varied, challenging and fast paced, requiring a flexible approach, and the ability to motivate and inspire others.

Outpatient Breast-Surgery is part ofSurgical Oncologydirectorate and has activity on the Guy’s and St Thomas’(our office is at Guys). The department has a large number of outpatient clinics which cover a variety of medical and surgical specialities. The team consists of 6 Outpatients/Admission Patient Access Coordinators (just for Breast-Surgery), who support/report directly to the Supervisor/Deputy Service Manager and work as a team to support clinics, Nursing staff and patients through the Outpatients and Admission centre.

The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

Operational
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
- Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
- Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
- Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.

Communication
- Develop working relationships with a wide range of clinical and managerial staff.

**Data collection and analysis**:

- Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
- Working with the Team to analyse target breaches and report issues to management.

Policy development
- Review and support development and implementation of Standard Operating Procedures.
- Review and support development and implementation of internal targets.

Staff Management
- Provide day-to-day sup

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