Senior Clerical Officer
3 hours ago
Job summary
The post-holder will be an active member of the Sheffield Teaching Hospital Department of Psychological Services (DPS).
They will work in admin, overseeing the administration from referral to discharge across the various services across STH.
They will work with the Service lead and each of the clinical teams to provide excellent patient care with the support of their colleagues and the Admin Supervisor.
Main duties of the job
The post holder along with the DPS Clerical Officers will provide a centralised efficient and effective clerical service for DPS including the management of outpatient referrals, booking of appointments, and typing of clinic letters, in line with Trust and Departmental standards.
The post holder will work with the clinical teams to maximise clinic utilisation and support the Service Lead with Caseload Management, highlighting capacity concerns to both the Admin Supervisor and the Service Lead.
The post holder will ensure that the quality of data recorded in the Patient Administration System for all outpatient activity is of the highest quality, regularly monitoring data quality reports and taking corrective action where required. They will monitor the RTT Patient Treatment List to ensure patients are seen within the required Trust targets and action taken to raise issues with the Services Lead and Admin Supervisor.
They will also provide regular Service performance information to help manage the service and make informed decisions.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Department of Psychological Services (DPS) is in a unique position, as the provider of psychological services within STH, a large acute healthcare Trust, to deliver specialist care and share skills and knowledge to support others in the delivery of psychological care. DPS also engages in clinical research in line with national drivers for healthcare. In doing so, DPS supports the Trust's clinical strategy of delivering high quality, inclusive healthcare at the forefront of scientific knowledge in order to support people with their mental and physical health needs.
Within services, a core aim is to enable patients to appropriately access, navigate and engage with healthcare where there are challenges related to psychological and mental health difficulties, whether there are historical mental health difficulties that impact on their physical healthcare or where psychological and mental health difficulties are a consequence of physical health challenges.
We are part of the Therapeutic and Palliative Care (TPC) Directorate which sits within the Combined Community and Acute Care Group within STH
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications / Training
Essential
Minimum 5 GCSE or equivalent, to include English Language & Mathematics (4/C grade or above)
Desirable
IT qualification European Computer Driving Licence, or equivalent Typing qualification OCR 2 or equivalent Word Processing NVQ Level II in Business Administration / Customer Service/ IT
Experience
Essential
Significant clerical experience gained from working within a patient administration department in a hospital setting Experience dealing with the general public A demonstrable understanding of the importance of data quality and the impact of poor quality on operational systems Experience of proactive involvement in service development/improvement
Desirable
Experience of using a Patient Administration System ie Lorenzo Secretarial experience including audio-typing correspondence/letters Work experience of inpatient, outpatient or waiting list management Experience of working within a MDT setting Experience of putting performance reports together and analysing information Experience recording, retrieving and collecting patient information within the NHS
Skills and Abilities
Essential
Good interpersonal skills and the ability to develop relationships with colleagues of different disciplines and levels of seniority Excellent computer skills with working knowledge of excel Good organisational skills and ability to prioritise effectively in order to meet deadlines Ability to exercise initiative and demonstrate innovative approaches within overall delegated responsibility and parameters Demonstrate a clear understanding for the need to maintain patient confidentiality and data handling
Attributes
Essential
Ability to use own initiative and work as part of a team Methodical approach to work with attention to detail Good communication skills/telephone manner Patient focussed with a 'can do' attitude Demonstrate honesty, integrity, fairness and tenacity Able to show initiative and challenge processes with a view to improving patient pathways Resourceful, resilient problem solver-
Senior Clerical Officer
6 months ago
Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeAn opportunity has arisen for an Senior Clerical Officer to join our team. The post holder will have responsibility for the organisation and distribution of the daily workload and provide clerical support to the clerical officers working in the Dermatology Department at the Royal Hallamshire Hospital. The purpose of this role is to oversee the...
-
Senior Clerical Officer
6 months ago
Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeAn opportunity has arisen for an Senior Clerical Officer to join our team. The post holder will have responsibility for the organisation and distribution of the daily workload and provide clerical support to the clerical officers working in the Clinical Immunology and Allergy Unit at the Northern General Hospital. The purpose of this role is to oversee the...
-
Senior Clerical Officer
5 months ago
Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeAn opportunity has arisen for an Senior Clerical Officer to join our team. The post holder will have responsibility for the organisation and distribution of the daily workload and provide clerical support to the clerical officers working in the Radiology Department. This role will ensure effective and efficient utilisation of capacity; booking appointments...
-
Clerical Officer
5 months ago
Sheffield, United Kingdom Sheffield Children’s NHS Foundation Trust Full timeMAIN DUTIES/RESPONSIBILITIES To provide an efficient and effective autonomous administrative and clerical support service primarily to the Burns, Orthopaedics and Limb Reconstruction Occupational Therapy and Physiotherapy Team based within the hospital site. To provide a range of clerical duties including the following: Audio and copy typing of letters,...
-
Senior Clerical Officer
5 months ago
Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeSupporting with the management and co-ordination of clinic utilisation, managing capacity and matching it with demand. - Assisting with management of annual leave, appraisals and rota co-ordination of Band 2 clerical staff. - Working as part of the Band 2 clerical team where required to help with duties with a more senior outlook/overview of the various...
-
Clerical Officer
5 months ago
Sheffield, United Kingdom NHS Professionals Full time**Job Title**:Clerical Officer **Hours**:Monday - Friday 8:00am-4:00pm or 9:30am-5:30pm **Location**:Sheffield Teaching Hospital **Trust Location**:Northern General Hospital - Herries Rd, Sheffield S5 7AU **What you’ll be responsible for**: - Manning the Endoscopy Contact Centre, this is the hub for all patient phone calls for booking, changing...
-
Clerical Officer
5 months ago
Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full timeThe Department of Clinical Chemistry comprises a team of 80 staff who are committed to delivering an efficient, high quality diagnostic service. It is a busy, friendly department. We have an excellent reputation as a specialist laboratory and provide a comprehensive metabolic analytical service along with regional bloodspot newborn screening and acute...
-
Clerical Officer
5 months ago
Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Neuromuscular Team at Ryegate Children’s Centre. You should be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. You should share the Trust values and be committed to equality, diversity and inclusion. You...
-
Clerical Officer
5 months ago
Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full timeAn exciting opportunity has arisen to join our established orthopaedic, burns, plastics, and limb reconstruction therapy team at Sheffield Children’s NHS Foundation Trust. You should be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. You should share...
-
Clerical Officer
5 months ago
Sheffield, United Kingdom NHS Professionals Full time**Job Title**:Clerical Officer **Trust Location**:Sheffield Teaching Hospitals NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Sheffield Teaching Hospitals NHS Foundation Trust is the place for you. **About the Trust** Sheffield Teaching Hospitals NHS Foundation...
-
Clerical Officer
5 months ago
Sheffield, United Kingdom NHS Professionals Full time**Job Title**: Clerical Officer **Trust**:Sheffield Teaching Hospital NHS Foundation Trust **Location**:Royal Hallamshire Hospital, Glossop Rd, Broomhall, Sheffield, S10 2JF **Pay Rates**:£11.45 per hour **Shift Patterns**:Monday - Friday 9am-5pm (37.5 hours per week) You'll support our patients and clinical staff, such as surgeons, GPs and nurses....
-
Senior Clerical Officer
5 months ago
Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeWe are looking for an enthusiastic Senior Clerk to come and join our friendly Admin and Clerical Team in the Metabolic Bone Department, which forms part of the Musculoskeletal Group within Sheffield Teaching Hospitals NHS Foundation Trust. The Group is made up of 9 Directorates. The post holder will be expected to prioritise their own workload to ensure...
-
Clerical Officer
6 months ago
Sheffield, United Kingdom NHS Professionals Full time**Job Title**:Clerical Officer **Trust Location**:Sheffield Teaching Hospitals NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes,Sheffield Teaching Hospitals NHS Foundation Trust is the place for you. **About the Trust** Sheffield Teaching Hospitals NHS Foundation...
-
Clerical Officer
5 months ago
Sheffield, United Kingdom NHS Professionals Full time**Job Title**: Clerical Officer **Trust Location**: Sheffield Teaching Hospitals NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Sheffield Teaching Hospitals NHS Foundation Trust would love to hear from you **About the Trust** Sheffield Teaching Hospitals...
-
Senior Clerical Officer
6 months ago
Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeWe are looking for an enthusiastic Senior Clerk to come and join our friendly Admin and Clerical Team in the Sheffield Hand Centre Department, which forms part of the Musculoskeletal Group within Sheffield Teaching Hospitals NHS Foundation Trust. The Group is made up of 9 Directorates. The post holder will be expected to prioritise their own workload to...
-
Clerical Officer
5 months ago
Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for a Clerical Officer to join us in the Medical Records Department. You are invited to join our busy but friendly team, who provide a high quality and efficient service on a 24 hour basis to the hospital by holding, maintaining and preparing case notes for use within a timely, complete and accurate manner. **Hours**: 4...
-
Clerical Officer
6 months ago
Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full timeThe Sheffield Children's NHS Foundation Trust is looking to recruit three full time people to join our friendly team and help maintain the high standards of service within the Emergency Department. To provide a comprehensive reception and clerical service to the Emergency Department, and undertake reception duties in a pleasant tactful and understanding...
-
Clerical Officer
6 months ago
Sheffield, United Kingdom NHS Professionals Full time**Job Title**:Clerical Officer **Location**:Northern General Hospital **Hours**:Monday-Friday 37.5 hours per week hors between 7:30 -17:00 **Trust Location**:Northern General Hospital, Herries Road, Sheffield, S5 7AU **What you’ll be responsible for**: - Production of spreadsheets, data analysis and costings as required. Ensures that all requests for...
-
Clerical Officer
6 months ago
Sheffield, United Kingdom NHS Professionals Full time**Job Title**:Clerical Officer **Trust Location**:Sheffield Teaching Hospitals NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes,Sheffield Teaching Hospitals NHS Foundation Trust is the place for you. **About the Trust** Sheffield Teaching Hospitals NHS Foundation...
-
Clerical Officer
5 months ago
Sheffield, United Kingdom NHS Professionals Full time**Job Title**:Clerical Officer **Location**:Royal Hallamshire Hospital, Glossop Road, Sheffield, S10 2JF **Trust Location**:Sheffield Teaching Hospitals NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Sheffield Teaching Hospital NHS Foundation Trust is for...
