Senior Clerical Officer
6 months ago
An opportunity has arisen for an Senior Clerical Officer to join our team.
The post holder will have responsibility for the organisation and distribution of the daily workload and provide clerical support to the clerical officers working in the Dermatology Department at the Royal Hallamshire Hospital.
The purpose of this role is to oversee the administration processes of the Dermatology reception team ensuring designated outpatient/day-case administrative tasks are managed efficiently and effectively in line with both national and local standards.
The successful applicant will be an efficient and organised individual who is able to use their initiative to prioritise their workload, a team player with excellent communication / interpersonal skills and the ability to liaise with staff at all levels.
Duties and responsibilities are those of a Band 2 Clerical Officer (see attached job description and person specification) plus the Band 3 responsibilities below:
To ensure all new starters receive the appropriate local induction.
To be responsible for the training of all new starters, devising a suitable training plan and monitoring progress against this.
Training of other staff with ad-hoc and/or ongoing development needs, and where standard operating procedures are changed.
To be point of contact for ad-hoc queries from the outpatients team Clerical Officers.
Produce the weekly rota for the outpatients team to allocate workload.
Have oversight of the outpatient team’s workload and attend the weekly checklist call to report on progress against missing outcomes, prepping, paper referrals, processing of ward attenders/light therapy/helpline calls, and wigs mailbox.
Delegate tasks accordingly ensuring all A&C time is used efficiently and to benefit the running of the service, amending rotas where necessary.
Directly support the Clerical Officers during periods of increased pressure, reduced staffing and unplanned leave ensuring any long-term capacity issues are escalated to the A&C Supervisor.
Undertake team appraisals, sickness reviews, manage annual leave requests.
To contribute to the development of new local standard operating procedures in conjunction with management, medical, nursing, and clerical teams.
Provide MDT support/cover during times of absence.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
We take pride in our staff and we value their contribution to the team. We support training and development opportunities and we have many policies and benefits to support you in balancing your personal and professional life.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
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