Guest Relations – Leisure

4 weeks ago

Castleford, United Kingdom Gravity Active Entertainment Full time

Our vision is to help more people have fun. It’s as simple as that. But
a dream is only a dream without a plan, and ours is to grow Gravity until our
name is synonymous with good times. Gravity is zero inhibitions. The
power of play.



Our Values




  • Commitment - We’re all in
  • Joy – We’re full of fun
  • Energy –
    We’re unstoppable
  • Creativity – We’re building something special
  • Discovery – We’re learning to fly


Summary of Position



You will be working across a number of different activities, including
bowling and urban street golf, as well as the Funbox, which is our exciting mix
of pure arcade nostalgia, with the latest innovations for fun-lovers and
thrill-seekers alike

You will
ultimately be responsible for ensuring that every single guest, including
children and adults, has THE BEST TIME EVER 
Obviously, there is a serious side to this too, which is just as
important as the fun bit, as you will need to ensure the safety of our guests
at all time.



Key Accountabilities




  • Greet and assist customers upon their
    arrival at the venue. 
  • Ensure all customers watch the relevant
    safety briefings for related Activities - if applicable.

  • Ensure that customers and other members
    of staff are adhering to the Company’s Health and Safety policies for each
    activity.
  • Coordinate the clearing of the activities
    of customers whose time has elapsed
  • Ensure that all equipment and safety
    items are functioning properly on all activities and ensure that all
    walls, harnesses and safety items are functioning properly.
  • Be compliant of all the relevant opening
    and closing checks.
  • Attend to all injured visitors within
    your designated area and implement first aid as necessary.
  • Ensure compliance with all organisational
    policies and procedures, including those for stock control and cash
    handling.
  • Undertake training as required by the
    Company.


Key Performance Indicators




  • Maintain positive informative conversations with our guests highlighting all activities.
  • Following the correct steps to achieve
    the mystery customer report results.
  • Achieving sales targets set by
    management.

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