Guest Relations

Our vision is to help more people have fun. It’s as simple as that. But a dream is only a dream without a plan, and ours is to grow Gravity until our name is synonymous with good times. Gravity is zero inhibitions. **The power of play.**

**Our Values**
- **Commitment**:

- We’re all in
- **Joy **- We’re full of fun
- **Energy** - We’re unstoppable
- **Creativity **- We’re building something special
- **Discovery **- We’re learning to fly

**Summary of Position**

You will be working across a number of different activities, including bowling and urban street golf, as well as the Funbox, which is our exciting mix of pure arcade nostalgia, with the latest innovations for fun-lovers and thrill-seekers alike

You will ultimately be responsible for ensuring that every single guest, including children and adults, has THE BEST TIME EVER Obviously, there is a serious side to this too, which is just as important as the fun bit, as you will need to ensure the safety of our guests at all time.

**Key Accountabilities**
- Greet and assist customers upon their arrival at the venue.
- Ensure all customers watch the relevant safety briefings for related Activities - if applicable.
- Ensure that customers and other members of staff are adhering to the Company’s Health and Safety policies for each activity.
- Coordinate the clearing of the activities of customers whose time has elapsed
- Ensure that all equipment and safety items are functioning properly on all activities and ensure that all walls, harnesses and safety items are functioning properly.
- Be compliant of all the relevant opening and closing checks.
- Attend to all injured visitors within your designated area and implement first aid as necessary.
- Ensure compliance with all organisational policies and procedures, including those for stock control and cash handling.
- Undertake training as required by the Company.

**Key Performance Indicators**
- Maintain positive informative conversations with our guests highlighting all activities.
- Following the correct steps to achieve the mystery customer report results.
- Achieving sales targets set by management.

INDLEISURE