Guest Relations Specialist

4 weeks ago


Castleford, Wakefield, United Kingdom Gravity Active Entertainment Full time

Our Vision

At Gravity Active Entertainment, our vision is to create an environment where people can come together and have an unforgettable experience. We believe that play is a fundamental part of being human, and we're dedicated to providing a space where people can let loose and have fun.

Our Values

  • Commitment - We're all in
  • Joy – We're full of fun
  • Energy – We're unstoppable
  • Creativity – We're building something special
  • Discovery – We're learning to fly

Summary of Position

You will be working across a number of different activities, including bowling and urban street golf, as well as the Funbox, which is our exciting mix of pure arcade nostalgia, with the latest innovations for fun-lovers and thrill-seekers alike.

Key Accountabilities

  • Greet and assist customers upon their arrival at the venue.
  • Ensure all customers watch the relevant safety briefings for related activities - if applicable.
  • Ensure that customers and other members of staff are adhering to the Company's Health and Safety policies for each activity.
  • Coordinate the clearing of the activities of customers whose time has elapsed.
  • Ensure that all equipment and safety items are functioning properly on all activities and ensure that all walls, harnesses and safety items are functioning properly.
  • Be compliant of all the relevant opening and closing checks.
  • Attend to all injured visitors within your designated area and implement first aid as necessary.
  • Ensure compliance with all organisational policies and procedures, including those for stock control and cash handling.
  • Undertake training as required by the Company.

Key Performance Indicators

  • Maintain positive informative conversations with our guests highlighting all activities.
  • Following the correct steps to achieve the mystery customer report results.
  • Achieving sales targets set by management.


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