Guest Relations Specialist
4 weeks ago
Our Vision
At Gravity Active Entertainment, our vision is to create an environment where people can come together and have an unforgettable experience. We believe that play is a fundamental part of being human, and we're dedicated to providing a space where people can let loose and have fun.
Our Values
- Commitment - We're all in
- Joy – We're full of fun
- Energy – We're unstoppable
- Creativity – We're building something special
- Discovery – We're learning to fly
Summary of Position
You will be working across a number of different activities, including bowling and urban street golf, as well as the Funbox, which is our exciting mix of pure arcade nostalgia, with the latest innovations for fun-lovers and thrill-seekers alike.
Key Accountabilities
- Greet and assist customers upon their arrival at the venue.
- Ensure all customers watch the relevant safety briefings for related activities - if applicable.
- Ensure that customers and other members of staff are adhering to the Company's Health and Safety policies for each activity.
- Coordinate the clearing of the activities of customers whose time has elapsed.
- Ensure that all equipment and safety items are functioning properly on all activities and ensure that all walls, harnesses and safety items are functioning properly.
- Be compliant of all the relevant opening and closing checks.
- Attend to all injured visitors within your designated area and implement first aid as necessary.
- Ensure compliance with all organisational policies and procedures, including those for stock control and cash handling.
- Undertake training as required by the Company.
Key Performance Indicators
- Maintain positive informative conversations with our guests highlighting all activities.
- Following the correct steps to achieve the mystery customer report results.
- Achieving sales targets set by management.
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