Customer Experience Ambassador

4 weeks ago


Castleford, Wakefield, United Kingdom Gravity Active Entertainment Full time

Our Mission

At Gravity Active Entertainment, we're dedicated to creating unforgettable experiences for our guests. As a Customer Experience Ambassador, you'll play a vital role in ensuring every visitor has an exceptional time with us.

Key Responsibilities

  • Greet and assist customers upon their arrival at the venue, setting the tone for an enjoyable experience.
  • Ensure all customers watch the relevant safety briefings for related activities, guaranteeing a safe and enjoyable experience.
  • Monitor and maintain a safe environment, adhering to our Health and Safety policies and procedures.
  • Coordinate the clearing of activities for customers whose time has elapsed, ensuring a seamless experience.
  • Verify that all equipment and safety items are functioning properly, guaranteeing a safe and enjoyable experience.
  • Be compliant with all organisational policies and procedures, including those for stock control and cash handling.
  • Participate in training as required by the Company, staying up-to-date with the latest procedures and best practices.

Key Performance Indicators

  • Maintain positive and informative conversations with our guests, highlighting all activities and services.
  • Follow the correct steps to achieve mystery customer report results, ensuring a high level of customer satisfaction.
  • Achieve sales targets set by management, contributing to the growth and success of Gravity Active Entertainment.


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