Customer Experience Ambassador
4 weeks ago
Our Mission
At Gravity Active Entertainment, we're dedicated to creating unforgettable experiences for our guests. As a Customer Experience Ambassador, you'll play a vital role in ensuring every visitor has an exceptional time with us.
Key Responsibilities
- Greet and assist customers upon their arrival at the venue, setting the tone for an enjoyable experience.
- Ensure all customers watch the relevant safety briefings for related activities, guaranteeing a safe and enjoyable experience.
- Monitor and maintain a safe environment, adhering to our Health and Safety policies and procedures.
- Coordinate the clearing of activities for customers whose time has elapsed, ensuring a seamless experience.
- Verify that all equipment and safety items are functioning properly, guaranteeing a safe and enjoyable experience.
- Be compliant with all organisational policies and procedures, including those for stock control and cash handling.
- Participate in training as required by the Company, staying up-to-date with the latest procedures and best practices.
Key Performance Indicators
- Maintain positive and informative conversations with our guests, highlighting all activities and services.
- Follow the correct steps to achieve mystery customer report results, ensuring a high level of customer satisfaction.
- Achieve sales targets set by management, contributing to the growth and success of Gravity Active Entertainment.
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