Customer Service Ambassador for Premier Inn Castleford

2 weeks ago


Castleford, Wakefield, United Kingdom whitbread Full time

We are seeking a Customer Service Ambassador to join our team at Premier Inn in Castleford.

This role involves delivering exceptional customer experiences and providing support to guests throughout their stay. As a key member of our front-of-house team, you will be the first point of contact for many of our guests and will play a vital role in ensuring that they have a positive and memorable experience.

As a Customer Service Ambassador, you will be responsible for:

  • Providing warm welcomes and friendly service to all guests
  • Assisting with check-in, check-out and room allocations
  • Serving food and beverages in our restaurant and bar
  • Answering guest queries and resolving any issues promptly and efficiently

We are looking for someone who is passionate about delivering excellent customer service, has a warm and welcoming personality, and is able to work well as part of a team. If you are a people person who enjoys working in a fast-paced environment, we would love to hear from you.

Premium rates of up to £12 per hour make this an attractive opportunity for those looking to start or develop their career in hospitality.

This is a 16-hour per week contract, split over three days, offering flexibility and work-life balance. You will also benefit from comprehensive training and development opportunities to help you succeed in your role.

Benefits

  • Competitive hourly rate: up to £12 per hour
  • Flexible working hours: 16 hours per week, split over three days
  • Opportunities for career progression and professional development
  • Comprehensive training and support

About Us

Whitbread is a leading hospitality business, operating a range of successful brands including Premier Inn and Whitbread Restaurants. We pride ourselves on delivering exceptional customer experiences and providing a supportive and inclusive workplace culture. We welcome applications from candidates with diverse backgrounds and experiences and are committed to creating a workforce that reflects the communities we serve.


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