Customer Experience Representative
3 weeks ago
As a Customer Experience Representative, you will be instrumental in helping our domestic heating oil customers with placing their orders and providing them with an exceptional service experience. You will identify all current customer needs and investigate future potential needs in order to present customers with the relevant products and services that will contribute to their satisfaction.
This is a vital role to the success of our company, and as a Customer Experience Representative, you will work in a fast-paced environment, using a combination of up-selling, account management, and cross-selling as indicated within KPIs/ performance targets. You will also be required to work within a team that aims to exceed expectations of customers by effectively identifying and matching customer needs in a professional, responsive, and effective manner.
We are looking for individuals with strong negotiation skills, who are motivated with a drive for results, have confidence in their own ability, and good time management skills. Previous experience in a customer service role is also essential.
Our company offers a competitive salary, uncapped commission (potential OTE of £500 per month additional to basic salary), sales incentives to increase earning potential, brand discounts through our group scheme, 25 days annual leave, buy, sell, carry holiday scheme, life assurance scheme, pension scheme, and annual volunteering day.
In this role, you will be required to have autonomy in your work, and you will be given full training to ensure your success. We are committed to supporting our colleagues to grow and thrive within a fast-paced working environment, which is fundamental to our good business performance and long-term success.
If you are looking for a new challenge and are passionate about customer service, we would love to hear from you. Please apply now to join our team and become a key part of our company's success.
Certas Energy UK Ltd is a great place to work, with a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. We strive to make our energy expertise count for all of our customers, and we are committed to providing industry-leading solutions in liquid fuels, as the world's energy mix evolves towards a zero-emissions future.
Our company offers a range of innovative fuel supply and management services, including the option to offset carbon emissions with each fuel order, and providing cleaner-burning fuels that lower harmful emissions of PM and NOx. We are proud of our team and the essential role they play in our robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses across the UK each year.
We are looking for individuals who are driven, motivated, and passionate about customer service. If you are looking for a new challenge and are passionate about making a difference, we would love to hear from you. Please apply now to join our team and become a key part of our company's success.
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