Customer Service Representative
5 days ago
About the Role
We are seeking a Customer Service Representative to join our team in Castleford Express. As a key member of our store team, you will be responsible for delivering excellent customer service and providing a positive shopping experience.
Key Responsibilities:
- Develop strong relationships with customers and provide personalized service to meet their needs.
- Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
- Maintain a high level of product knowledge and assist customers with queries and concerns.
- Participate in seasonal, community, and charity events to create a great inclusive atmosphere.
- Ensure all products are handled with care to maintain quality and ensure they reach customers in the best condition.
Requirements:
- A passion for delivering exceptional customer service and building rapport with customers.
- The ability to work well under pressure and as part of a team.
- Excellent communication and interpersonal skills.
- Ability to take the initiative and make decisions that are right for customers.
What We Offer:
- A competitive hourly rate of £12.02, increasing to £13.15 for stores within the M25.
- Opportunities for flexible working from day one.
- Access to free wellbeing services and a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, including discounts and shares, cycle to work schemes, and uniform provided.
Join Our Team:
If you are passionate about delivering exceptional customer service and have a desire to work in a fast-paced retail environment, we would love to hear from you. Apply now to become a valued member of our team.
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