Customer Service Representative

3 weeks ago


Castleford, Wakefield, United Kingdom FatFace Full time
Job Title: Store Crew Member

Job Summary: We are seeking a highly motivated and enthusiastic Store Crew Member to join our team at FatFace. As a Store Crew Member, you will be the face of our business, providing exceptional customer service and ensuring that our customers have a memorable experience with us.

Key Responsibilities:

* Greet and thank customers in a warm and friendly manner
* Provide exceptional service at all times, utilizing your knowledge to help customers find the best products
* Efficiently process sales, orders, and refunds at the tills
* Process deliveries and help get new stock onto the shop floor
* Maintain a clean and tidy store environment
* Keep up to date with company activity and promotions
* Support floor moves, sale set ups, and launches

Requirements:

* Excellent customer service skills
* Passionate commitment to the FatFace brand
* Ability to work in a high-pressure environment
* Positive can-do attitude
* Team player

What We Offer:

* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox online platform
* THRIVE learning management system
* Dental insurance
* Pension scheme
* EAP support
* Sick pay allowances
* Sabbatical leave
* Enhanced family-friendly policies

About Us:

At FatFace, we believe life is for living and more fun with those we love. We promote equality and inclusion within our workforce and strive to create an environment free from prejudice and marginalization.

How to Apply:

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application.

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