Receptionist

Found in: Talent UK C2 - 2 weeks ago


Blackburn, United Kingdom Lancashire & South Cumbria NHS Foundation Trust Full time

Job summary

JOB ADVERT - BAND 2 RECEPTIONIST - 18 HOURS PER WEEK - FIXED TERM CONTRACT FOR 12 MONTHS

We are currently looking for a Receptionist who excels in customer service, has strong communication skills and team spirit to work on a busy mental health in-patient reception, based at Pendleview, Royal Blackburn Hospital.

Hours of work are 18 hours per week - on a rota basis - Reception is covered 7 days a week including bank holidays 7am - 9pm.

The role requires organisational skills and the ability to prioritise workload

Experience of Microsoft Word and Excel is essential - training for in house systems will be given.

You will be meeting and greeting visitors and service users, dealing with telephone calls, issuing swipes and alarms to staff/visitors, dealing with the post along with other general office duties.

This is a fixed term contract for 12 months to cover maternity leave.

For further information please contact us on the details provided

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service within designated base.

The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.

The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

The post holder will work flexibly in response to the needs of the service providing cover to various sites as directed by their line manager to ensure continuity of service provision.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

NVQ Level 2 in Customer Care - or equivalent experience Willingness to commit to continuous personal development

Knowledge

Essential

Knowledge of administrative systems and processes

Experience

Essential

Previous experience in customer services or administration
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