Receptionist - ED/UCC/Minor Injuries

Job overview

An exciting opportunity has arisen offering the chance to become part of our dynamic surgical Admissions and day surgery team. This is a demanding role and will require good effective communication skills and the ability to work effectively within our team.

Main duties of the job

Primarily based on the Blackburn site you will be required to work flexibly to cover the needs of the service.

This service covers a variety of adult specialties to include trauma.

General and vascular Surgery, ENT, Max Fax, Orthopedic, Urology and Trauma

We currently open from Monday to Friday between the hours of 7.00 until 20.30. Weekend work is subject to capacity and demand

Be responsible for the adult patient from admission to discharge.

Arrange the reception, admission, transfer and nurse led discharge of patients, assessing, planning, implementing and evaluating programmes of care within specialism.

Working for our organisation

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Detailed job description and main responsibilities

Takes nursing history of patients through interviewing and observation.

Maintains accurate clinical observations of the patient's condition.

Interprets the significance of data to the patient's condition and progress. Identifies and discusses nursing problems or needs with the patients, relatives and other staff.

Identifies the priorities of nursing care for patients.

Identifies realistic goals in care plans.

Organises time, equipment and the staff to deliver nursing care

Administers drugs and treatments as prescribed with safety, accuracy and intelligence within the Trust.

Communicates effectively with patients, their relatives and co-workers.

Liaises with medical workers / bed management in the delivery of care.

Ensure that individual patients are assessed and that care is planned to meet their handling and moving needs.

May be required to act as a Trainer or Risk Assessor in Moving and Handling.

Contributes the setting of standards for nursing care.

Evaluates the quality of care given to patients.

Measure goal achievements with patients and relatives and co-workers.

Changes care plans and goals according to evaluation, under the direction of the Primary Nurse.

Seeks out new knowledge of nursing and health by reading, enquiring and partaking in continuing education programmes.

Seeks to develop new skills.

Applies research findings to nursing practice

Assesses the learning needs of patients, relatives and staff (including learners)

Instructs patients, relatives and staff (including learners) about nursing.

Demonstrates nursing skills to patients, relatives and staff (including learners) and support workers.

Reflects on learning experiences with patients, relatives and staff (including learners).

Assist with assessing the progress of individual learners, junior staff and support workers.

Advises members of the public on the promotion of health and prevention of illness - promoting ward activity

Offer recognised training, and participate in the training and assessment of support workers.

Assesses work to be carried out.

Organises staff (according to competence), time and equipment for completion work.

Supervises the delivery and quality of care given.

Praises and corrects team members as appropriate.

Reports and receives reports of work activity.

Assists with the identification of training needs of junior and untrained nursing staff.

Co-ordinates the care given by nurses, medical, paramedical staff .

Handles complaints by patients, members of the public and staff in accordance with the Trust's Policies.

Assist the Sister to maintain safe systems of work, including COSHH and manual handling of loads.

Abides by the legal requirements and statutory rules relating to practice, e.g. NMC. Code of Conduct.

Takes responsibility for personal development and education including in-service training.

Discusses personal development and progress with ward sisters through internal informal appraisal.

Maintains standards of conduct and dress to sustain the public confidence in accordance with the NMC Code of Professional Conduct and the Trust's Policies

Person specification Attainments Essential criteria

• Registered 1st Level or equivalent as verified by NMC

Desirable criteria

• To have knowledge of current research applicable to the post’s specialist area. Day Surgery

General Intelligence Essential criteria

• Able to take on board new ideas, skills and knowledge
• Ability to problem solve
• Be numerate

Special Aptitudes Essential criteria

• Able to manage the care for a group of people and prioritise workload with minimal supervision
• Be proficient at calculating drug doses
• Able to complete Gad Document and pre-op check list.
• Able to train less qualified carers/learners
• Moving and handling, customer awareness, computer/keyboard skills. EPTS Board

Desirable criteria

• Able to present reasoned discussion.
• Evidence of continuous development
• Venepuncture competence
• ECG competence

Disposition Essential criteria

• Be able to work in a team
• Be supportive of team members.
• Able to communicate effectively to patients, visitors and colleagues and theatre team
• Able to listen actively.
• Able to reflect on one’s own work
• Have effective interpersonal skills
• Be enthusiastic, conscientious and sympathetic.

Desirable criteria

• Be able to work with minimal supervision within the job description.
• Be able to work within both areas. SADU/SDCU
• Across site working

Circumstances Essential criteria

• Be able to fulfill; various shift patterns on the ward. Occasional weekends
• Able to adopt to change.
• Proven ability to keep information confidential

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