Level 2 Customer Service Apprenticeship at
4 weeks ago
**JOB PURPOSE**:
- To provide receptionist duties under the direction of the Central Team.
- To provide administrative support under the direction of the Central Team.
- To contribute to the effective and efficient running of the office.
**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**
- To undertake routine administrative duties in relation to the organisation as and when required
- To provide administrative support in relation to the production of specific materials e.g. letters, memos, minutes etc.
- To set up meeting rooms with the relevant IT equipment and seating plan
- Arrange refreshments for visitors and any training sessions undertaken
- Ensure the central office items are ordered in a timely manner including stationary, housekeeping items
- Maintain manual and computerised records/management information systems
- Undertake word-processing, spreadsheets and other IT tasks
- Sort and distribute mail
- Undertake reception duties, answering telephone calls, redirecting calls and /or taking messages
- Deal with face to face enquiries and signing in visitors
- Operate office equipment e.g. photocopier, shredder, scanner, etc
- Arrange orderly and secure storage of supplies
- To work as part of a team and always support the role of others contributing to the overall work and ethos of the central team
- To undertake personal development through training and other learning activities including performance management, as required.
- Be aware of and comply with policies and procedures relating to health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
- Patience
**Qualifications**
- GCSE or equivalent English (Grade 4) essential
- GCSE or equivalent Maths (Grade 4) essential
**Things to consider**
**Employer website**:
**Other Information**
**Intermediate Apprenticeship or Advanced Apprenticeship**:
Intermediate
**Proposed Duration**:
15 months
**Training to be provided**:
Level 2 Customer Service Standard
Functional skills Maths and English (if required)
**Job Types**: Full-time, Fixed term contract, Apprenticeship
Contract length: 15 months
**Salary**: From £5.28 per hour
Schedule:
- Monday to Friday
Work Location: One location
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