Complaints Resolution Team Leader

1 week ago

East London, United Kingdom Peabody Full time

What we’re looking for:

Do you have experience of leading a team? Do you have demonstrable experience of complaint handling and working in a complaint environment? Are you able to build relationships with residents and staff, showing a strong focus on putting customer experience first? Do you have excellent knowledge of the Housing Ombudsman Complaint Handling Code? Are you strong at planning and organising to ensure priorities are kept and deadlines delivered?

If so, this is the perfect role for you

We currently have 2 great opportunities for a Complaints Resolution Team Leader to join us on a Permanent basis.

As a Complaints Resolution Team Leader, you will work closely with your team to lead and support their needs to achieving the team and department goals. Providing training and day to day advice, monitoring productivity and quality from the team while focusing on their staff development needs and requirements.

Some of the key results for the role include:

Providing support and guidance to the individuals in the team on complaint handling and policies. Regularly reviewing performance and development needs with the team members Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team Attending weekly management meetings to update on performance and challenges. Identifying potential risks and opportunities and feedback though line management

This role will require a minimum of 2 days working in the Westminster Bridge Road, Ealing or Basildon offices.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

Flexible and hybrid working (depending on the role)

Up to 30 days’ annual holiday plus bank holidays

Competitive salaries that are benchmarked regularly against current market rates

Two additional paid volunteering days each year

Flexible benefits scheme, including family friendly benefits and access to a discount portal

4 x salary life assurance

Up to 10% pension contribution

  • Complaint Resolution Team Leader

    4 weeks ago

    London, United Kingdom Peabody Full time

    Here at Peabody, we have an opportunity for a **Complaint Resolution Team Leader** on a Permanent basis at our Westminster Bridge Road in **South East London**. In return you will receive a competitive salary of **£40,000 per annum.** **About the Complaint Resolution Team Leader role**: As an **Complaint Resolution Team Leader** you will lead a team that...

  • Complaint Resolution Team Leader

    1 week ago

    London, Greater London, United Kingdom Peabody Full time

    Here at Peabody, we have an opportunity for a Complaint Resolution Team Leader on a Permanent basis at our Westminster Bridge Road in South East London. In return you will receive a competitive salary of £40,000 per annum.About the Complaint Resolution Team Leader role:As an Complaint Resolution Team Leader you will lead a team that manage either stage one...

  • Complaint Resolution Team Leader

    1 week ago

    London, Greater London, United Kingdom Peabody Full time

    Here at Peabody, we have an opportunity for a Complaint Resolution Team Leader on a Permanent basis at our Westminster Bridge Road in South East London. In return you will receive a competitive salary of £40,000 per annum.About the Complaint Resolution Team Leader role:As an Complaint Resolution Team Leader you will lead a team that manage either stage one...

  • Complaint Resolution Team Leader

    1 week ago

    London, United Kingdom Peabody Full time

    **What we’re looking for**: The focus of this role is to lead a team that manage either stage one or stage two complaints to ensure they meet targets, achieve compliance according to policies and to overall provide our customers with a good complaints service. **You'll need**: - Experience of leading a team. - Demonstrable experience in complaint...

  • Complaint Resolution Team Leader

    4 weeks ago

    London, United Kingdom Peabody Full time

    Salary range ** Circa £40,000** Location ** South East London** Contract type ** Permanent** Weekly hours ** Monday - Friday, 09:00 - 17:00** **What we’re looking for**: The focus of this role is to lead a team that manage either stage one or stage two complaints to ensure they meet targets, achieve compliance according to policies and to overall...

  • Complaints Resolution Team Leader

    2 weeks ago

    London, United Kingdom Peabody Full time

    Salary** Circa £42,000** Location** South East London** Contract type** Permanent** Weekly hours** Monday to Friday 9 - 5** **What we’re looking for**: - Do you have experience of leading a team? - Do you have demonstrable experience of complaint handling and working in a complaint environment? - Are you able to build relationships with residents and...

  • Complaint Resolution Team Manager

    4 weeks ago

    London, United Kingdom Peabody Full time

    Here at Peabody, we have an opportunity for a **Complaint Resolution Team Manager** on a Permanent basis at our Westminster Bridge Road in **South East London**. In return you will receive a competitive salary of **£53,500 per annum.** **About the Complaint Resolution Team Manager role**: As an **Complaint Resolution Team Manager** you will lead and...

  • Complaint Resolution Team Manager

    1 week ago

    London, Greater London, United Kingdom Peabody Full time

    Here at Peabody, we have an opportunity for a Complaint Resolution Team Manager on a Permanent basis at our Westminster Bridge Road in South East London. In return you will receive a competitive salary of £53,500 per annum.About the Complaint Resolution Team Manager role:As an Complaint Resolution Team Manager you will lead and motivate the Complaint...

  • Housing Complaints Team Leader

    4 weeks ago

    London, United Kingdom SECURITY ACCESS FIRE & ELECTRICAL LTD Full time

    **Complaints & Enquiries Team Leader** A leading local authority requires an interim Housing Repairs **Complaints & Enquiries Team Leader **to lead a new team of two Officers in their Housing Assets team. If successful, you’d be responsible for establishing this new team and working across the department to deliver new and efficient ways of working which...

  • Complaints & Enquiries Team Leader

    4 weeks ago

    London, United Kingdom Colbern Limited Full time

    171315-2771-2371 21.3 Complaints and Enquiries Team Leader Walthamstow Contract £21.77 per hour Our client is looking for an experienced Complaints & Enquiries Team Leader A leading local authority requires an interim Housing Repairs Complaints & Enquiries Team Leader to lead a new team of two Officers in their Housing Assets team. If successful,...

  • Complaints Resolution Officer

    2 months ago

    London, United Kingdom Akton Recruitment Full time

    **Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...

  • Complaints Resolution Officer

    2 months ago

    London, United Kingdom Colbern Limited Full time

    717586-3219-2499 12.4 Complaints Resolution Officer Newham Contract £20.44 per hour Our client is looking for an experienced Complaints Resolution Officer. RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high...

  • Deputy Head of Patient Resolution

    2 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    A new and exciting opportunity has arisen within The Patient Resolution (Complaints Management) Department, based at Guy’s and St Thomas’ NHS Foundation Trust in London for a Deputy Head of Patient Resolution. Our central complaints team sits within the Quality and Assurance Directorate, in the office of the Medical Director, and contributes to the...

  • Complaints Resolution Officer

    1 week ago

    London, Greater London, United Kingdom Colbern Limited Full time

    Complaints Resolution OfficerNewhamContract£20.44 per hourOur client is looking for an experienced Complaints Resolution Officer.RMS Complaints Resolution OfficerTo be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries.To work as part of a team to deliver high quality responses to customers...

  • Complaint Resolution Case Manager

    4 weeks ago

    London, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Complaint Resolution Case Manager** to join us on a **full-time, permanent** basis based in **South East London**. In return, you will receive a competitive salary of **£32,000 per annum.** Peabody are one of the largest housing associations in the UK, and we’ll be even bigger when our merger with Catalyst...

  • Data Analytics Team Leader

    2 weeks ago

    London, United Kingdom NHS Resolution Full time

    NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution has put Insight at the heart of its strategy which has led to a...

  • Complaint Resolution Case Manager

    2 weeks ago

    London, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Complaint Resolution Case Manager** on a** full time, temporary basis **based in **South East London**.** **In return, you will receive a competitive salary of **circa £32,000** per annum.** - Do you have sound customer service knowledge?- Do you have relevant experience?- Do you have experience dealing with...

  • Complaints Team Leader

    1 week ago

    London, Greater London, United Kingdom Love Success Plc Full time

    Complaints Team Leader: Job Reference: CL_CTLDate Posted: 25 July 2023 Recruiter: Love Success plc Location: City of London, London Salary: £250 to £260 Per Day Sector: Call Centre / Customer Service Job Type: Contract Duration: 6 months Work Hours: Full TimeComplaints Team LeaderAn exciting role has arisen for a Complaints Team Leader to join a project...

  • Complaints / Resolutions Officer

    3 weeks ago

    London, United Kingdom Daniel Owen- UK Full time

    Complaints Officer S_1708355911 Posted: 19/02/2024 - £21 - £23 per hour - City of London, London - TEMPORARY **Complaints / Resolutions Officer** **SE London** **£21 - 23p/h** **Housing and Repairs** **Hybrid Working - 1 day in the office a week** **Temp to Perm Role** - Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation...

  • Complaint Resolution Case Manager

    1 week ago

    London, Greater London, United Kingdom Peabody Full time

    Peabodyhas an exciting opportunity for a Complaint Resolution Case Manager on a full time, temporary basis based in South East London. In return, you will receive a competitive salary of circa £32,000 per annum.**- Do you have sound customer service knowledge?- Do you have relevant experience?- Do you have experience dealing with customer complaints?If you...