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Complaint Resolution Case Manager

3 months ago

London, Greater London, United Kingdom Peabody Full time

Peabodyhas an exciting opportunity for a
Complaint Resolution Case Manager on a
full time, temporary basis based in
South East London.
In return, you will receive a competitive salary of
circa £32,000 per annum.**- Do you have sound customer service knowledge?- Do you have relevant experience?- Do you have experience dealing with customer complaints?
If you do, this role is perfect for you

About the Complaint Resolution Case Manager role:
We are looking for
Complaint Resolution Case Managers.

Working with colleagues and external stakeholders, you will handle customer complaints and feedback with compassion and sensitivity, seeking the right resolution for the business and for our customers.


Weekly hours:
Monday - Friday: 09:00 - 17:00

You'll be required to work 2 days at the Westminster Bridge Road office and 3 days working from home.

What we are looking for in our Complaint Resolution Case Manager:

You will have an eye for detail, be able to investigate thoroughly, examine things from all angles and be confident in your decision-making.

An excellent communicator, you'll be comfortable talking to our customers and providing them with written responses. This will be a busy and challenging role; you'll need to be flexible and able to handle multiple cases.


We'll also expect you to have excellent IT skills and be enthusiastic about using in-house systems to record contact and outcomes.


If you have the right experience, enjoy a challenge, like working in an energetic, fast-paced environment and passionate about excellent customer service, we'd love to hear from you.


Benefits we'll offer you as our Complaint Resolution Case Manager:

  • Flexible and hybrid working (depending on the role)
  • Up to 30 days' annual holiday plus bank holidays
  • Competitive salaries that are benchmarked regularly against current market rates
  • Two additional paid volunteering days each year


 Family friendly policies
  • Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
  • 4 x Life Assurance Up to 10% pension contribution matched 1:1
If you feel have the skills and experience to become our
Complaint Resolution Case Manager, please click
'apply'now


  • At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good worklife balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._