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Complaints Resolution Specialist

2 months ago

London, Greater London, United Kingdom SS&C Technologies Full time
Complaints Handler Job Description

SS&C Technologies is a leading provider of investment, financial services, and software solutions for the financial services and healthcare industries.

We are seeking a skilled Complaints Handler to join our team in Windsor, Connecticut. As a Complaints Handler, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Investigate and resolve customer complaints related to investment products, including unit trusts, investment trusts, ISAs, pensions, and insurance products.
  • Accurately review and analyze all facts and related documentation to ensure fair and timely resolutions.
  • Partner with internal and external stakeholders to source information and resolve complaints.
  • Demonstrate knowledge of FCA complaints rules (DISP) and internal and industry requirements for handling and reporting complaints.
  • Actively engage in improving client experiences through quality feedback and prompt responses to requests for information.
  • Discuss findings with customers to agree on resolutions and provide Final Response Letters.

Requirements:

  • Experience in financial services and/or complaints handling.
  • Pro-active approach and friendly, empathetic phone manner.
  • Ability to work in a fast-paced environment and manage individual case loads within agreed service levels.

About SS&C Technologies:

We are a global company with 27,000+ employees in over 90 offices in 35 countries. We are committed to providing first-class customer service and creating lasting relationships with our clients.

We encourage applications from people of all backgrounds and welcome applications from under-represented groups to bring diversity of perspectives to our thinking and conversation.