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Complaints Resolution Specialist

2 months ago

London, Greater London, United Kingdom SS&C Technologies Full time
Complaints Handler Job Description

SS&C Technologies is a leading provider of investment, financial services, and software solutions for the financial services and healthcare industries.

We are seeking a skilled Complaints Handler to join our team in Windsor, Connecticut. As a Complaints Handler, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Investigate and resolve customer complaints related to investment products, including unit trusts, investment trusts, ISAs, pensions, and insurance products.
  • Accurately review and analyze all facts and related documentation to ensure fair and timely resolutions.
  • Partner with internal and external stakeholders to source information and resolve complaints.
  • Demonstrate knowledge of FCA complaints rules (DISP) and internal and industry requirements for handling and reporting complaints.
  • Actively engage in improving client experiences through quality feedback and prompt responses to requests for information.
  • Discuss findings with customers to agree on resolutions and provide Final Response Letters.

Requirements:

  • Experience in financial services and/or complaints handling.
  • Pro-active approach and friendly, empathetic phone manner.
  • Ability to work in a fast-paced environment and manage individual case loads within agreed service levels.

About SS&C Technologies:

We are a global company with 27,000+ employees in over 90 offices in 35 countries. We manage and account for investments for 18,000 financial services and healthcare organizations worldwide.

We encourage applications from people of all backgrounds and welcome applications from under-represented groups to bring diversity of perspectives to our thinking and conversation.