Complaints Resolution Specialist
4 days ago
SS&C Technologies is a leading provider of investment, financial services, and software solutions for the financial services and healthcare industries.
We are seeking a skilled Complaints Handler to join our team in Windsor, Connecticut. As a Complaints Handler, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.
Key Responsibilities:
- Investigate and resolve customer complaints related to investment products, including unit trusts, investment trusts, ISAs, pensions, and insurance products.
- Accurately review and analyze all facts and related documentation to ensure fair and timely resolutions.
- Partner with internal and external stakeholders to source information and resolve complaints.
- Demonstrate knowledge of FCA complaints rules (DISP) and internal and industry requirements for handling and reporting complaints.
- Actively engage in improving client experiences through quality feedback and prompt responses to requests for information.
- Discuss findings with customers to agree on resolutions and provide Final Response Letters.
Requirements:
- Experience in financial services and/or complaints handling.
- Pro-active approach and friendly, empathetic phone manner.
- Ability to work in a fast-paced environment and manage individual case loads within agreed service levels.
About SS&C Technologies:
We are a global company with 27,000+ employees in over 90 offices in 35 countries. We are committed to providing first-class customer service and creating lasting relationships with our clients.
We encourage applications from people of all backgrounds and welcome applications from under-represented groups to bring diversity of perspectives to our thinking and conversation.
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