Complaints Resolution Specialist
4 days ago
SS&C Technologies is a global leader in the financial services industry, providing innovative solutions for investment, financial services, and software. As a Complaints Handler, you will play a critical role in ensuring exceptional customer experiences by resolving complaints in a timely and professional manner.
Key Responsibilities:- Investigate and resolve customer complaints through thorough analysis of facts and documentation, collaborating with internal and external partners as needed.
- Develop and deliver clear, concise, and well-organized written communications to customers and stakeholders.
- Stay up-to-date with FCA complaints rules (DISP) and internal/industry requirements for handling and reporting complaints.
- Engage in quality feedback to continuously improve client experiences.
- Respond promptly to requests for information and manage individual case loads within agreed service levels.
- Discuss findings with customers to agree on resolutions and provide Final Response Letters.
- Customer-focused individual with excellent communication skills.
- Proven problem-solving and decision-making skills with the ability to overcome objections.
- Experience in financial services and/or complaints handling.
- Proactive approach with a friendly, empathetic phone manner.
- Excellent attention to detail and ability to work under pressure within tight timescales.
- Organized to manage competing priorities and multiple cases.
At SS&C Technologies, we value diversity and welcome applications from under-represented groups. We strive to create a workforce that reflects the diversity of our customers and communities. If you are a motivated and customer-centric individual looking for a challenging role, we encourage you to apply.
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