Complaint Resolution Team Leader

3 weeks ago


London, United Kingdom Peabody Full time

Here at Peabody, we have an opportunity for a **Complaint Resolution Team Leader** on a Permanent basis at our Westminster Bridge Road in **South East London**. In return you will receive a competitive salary of **£40,000 per annum.**

**About the Complaint Resolution Team Leader role**:
As an **Complaint Resolution Team Leader** you will lead a team that manage either stage one or stage two complaints to ensure they meet targets, achieve compliance according to policies and to overall provide our customers with a good complaintsservice.

**What you can expect to be doing as our Complaint Resolution Team Leader**:

- Escalation point for your team, speaking to customers, taking complaints over if needed or stepping in to provide guidance and support when needed
- Identify potential risks and opportunities and feedback though line management
- Able to provide reporting and performance information whenever needed for the team
- Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team

**What we’re looking for in our Complaint Resolution Team Leader:??**
- Experience of leading a team
- Demonstrable experience of complaint handling and working in a complaint environment (preferably in housing)
- Excellent communication skills both written and verbal

If you feel have the skills and experience to become our **Complaint Resolution Team Leader,** please click **‘apply’**now
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means ifyou are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._



  • London, United Kingdom Peabody Full time

    Here at Peabody, we have an opportunity for a **Complaint Resolution Team Leader** on a Permanent basis at our Westminster Bridge Road in **South East London**. In return you will receive a competitive salary of **£40,000 per annum.** **About the Complaint Resolution Team Leader role**: As an **Complaint Resolution Team Leader** you will lead a team that...


  • London, Greater London, United Kingdom Peabody Full time

    Here at Peabody, we have an opportunity for a Complaint Resolution Team Leader on a Permanent basis at our Westminster Bridge Road in South East London. In return you will receive a competitive salary of £40,000 per annum.About the Complaint Resolution Team Leader role:As an Complaint Resolution Team Leader you will lead a team that manage either stage one...


  • London, Greater London, United Kingdom Peabody Full time

    Here at Peabody, we have an opportunity for a Complaint Resolution Team Leader on a Permanent basis at our Westminster Bridge Road in South East London. In return you will receive a competitive salary of £40,000 per annum.About the Complaint Resolution Team Leader role:As an Complaint Resolution Team Leader you will lead a team that manage either stage one...


  • London, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Complaint Resolution Team Leader** on a** full time, permenant basis **based in **South East London**.** **In return, you will receive a competitive salary of **circa £40,000** per annum.** **About the Complaint Resolution Team Leader role**: The focus of this role is to lead a team that manages either stage...


  • London, United Kingdom Peabody Full time

    **What we’re looking for**: The focus of this role is to lead a team that manage either stage one or stage two complaints to ensure they meet targets, achieve compliance according to policies and to overall provide our customers with a good complaints service. **You'll need**: - Experience of leading a team. - Demonstrable experience in complaint...


  • London, United Kingdom Peabody Full time

    Salary range ** Circa £40,000** Location ** South East London** Contract type ** Permanent** Weekly hours ** Monday - Friday, 09:00 - 17:00** **What we’re looking for**: The focus of this role is to lead a team that manage either stage one or stage two complaints to ensure they meet targets, achieve compliance according to policies and to overall...


  • London, United Kingdom Peabody Full time

    Salary** Circa £42,000** Location** South East London** Contract type** Permanent** Weekly hours** Monday to Friday 9 - 5** **What we’re looking for**: - Do you have experience of leading a team? - Do you have demonstrable experience of complaint handling and working in a complaint environment? - Are you able to build relationships with residents and...


  • London, United Kingdom Peabody Full time

    Here at Peabody, we have an opportunity for a **Complaint Resolution Team Manager** on a Permanent basis at our Westminster Bridge Road in **South East London**. In return you will receive a competitive salary of **£53,500 per annum.** **About the Complaint Resolution Team Manager role**: As an **Complaint Resolution Team Manager** you will lead and...


  • London, United Kingdom SECURITY ACCESS FIRE & ELECTRICAL LTD Full time

    **Complaints & Enquiries Team Leader** A leading local authority requires an interim Housing Repairs **Complaints & Enquiries Team Leader **to lead a new team of two Officers in their Housing Assets team. If successful, you’d be responsible for establishing this new team and working across the department to deliver new and efficient ways of working which...


  • London, United Kingdom Colbern Limited Full time

    171315-2771-2371 21.3 Complaints and Enquiries Team Leader Walthamstow Contract £21.77 per hour Our client is looking for an experienced Complaints & Enquiries Team Leader A leading local authority requires an interim Housing Repairs Complaints & Enquiries Team Leader to lead a new team of two Officers in their Housing Assets team. If successful,...


  • London, United Kingdom Akton Recruitment Full time

    **Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...


  • London, United Kingdom Colbern Limited Full time

    717586-3219-2499 12.4 Complaints Resolution Officer Newham Contract £20.44 per hour Our client is looking for an experienced Complaints Resolution Officer. RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    A new and exciting opportunity has arisen within The Patient Resolution (Complaints Management) Department, based at Guy’s and St Thomas’ NHS Foundation Trust in London for a Deputy Head of Patient Resolution. Our central complaints team sits within the Quality and Assurance Directorate, in the office of the Medical Director, and contributes to the...


  • London, United Kingdom Barker Munro Full time

    **Salary/Rate**:£40,000 + benefits **Job type**:Perm **Town/City**:Feltham **County**:London **Discipline**:Insurance Office Support **Job ref**:BM14868 **Post Date**:08. 08. 2023 **Meet Our Recruiter**: **Heather Parkhouse**: - Director- **About the Role**: Complaints Team leader To £40,000 Feltham Barker Munro Recruitment as delighted to be...


  • London, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Complaint Resolution Case Manager** to join us on a **full-time, permanent** basis based in **South East London**. In return, you will receive a competitive salary of **£32,000 per annum.** Peabody are one of the largest housing associations in the UK, and we’ll be even bigger when our merger with Catalyst...


  • London, United Kingdom Love Success Plc Full time

    **Complaints Team Leader**: - Job Reference: CL_CTL - Date Posted: 25 July 2023 - Recruiter: Love Success plc - Location: City of London, London - Salary: £250 to £260 Per Day - Sector: Call Centre / Customer Service - Job Type: Contract - Duration: 6 months - Work Hours: Full Time **Complaints Team Leader** An exciting role has arisen for a Complaints...


  • London, United Kingdom NHS Resolution Full time

    NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution has put Insight at the heart of its strategy which has led to a...


  • London, United Kingdom NHS Resolution Full time

    NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution has put Insight at the heart of its strategy which has led to a...


  • London, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Complaint Resolution Case Manager** on a** full time, temporary basis **based in **South East London**.** **In return, you will receive a competitive salary of **circa £32,000** per annum.** - Do you have sound customer service knowledge?- Do you have relevant experience?- Do you have experience dealing with...


  • London, United Kingdom Daniel Owen- UK Full time

    Complaints Officer S_1708355911 Posted: 19/02/2024 - £21 - £23 per hour - City of London, London - TEMPORARY **Complaints / Resolutions Officer** **SE London** **£21 - 23p/h** **Housing and Repairs** **Hybrid Working - 1 day in the office a week** **Temp to Perm Role** - Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation...