Complaint Resolution Team Leader
3 weeks ago
Here at Peabody, we have an opportunity for a **Complaint Resolution Team Leader** on a Permanent basis at our Westminster Bridge Road in **South East London**. In return you will receive a competitive salary of **£40,000 per annum.**
**About the Complaint Resolution Team Leader role**:
As an **Complaint Resolution Team Leader** you will lead a team that manage either stage one or stage two complaints to ensure they meet targets, achieve compliance according to policies and to overall provide our customers with a good complaintsservice.
**What you can expect to be doing as our Complaint Resolution Team Leader**:
- Escalation point for your team, speaking to customers, taking complaints over if needed or stepping in to provide guidance and support when needed
- Identify potential risks and opportunities and feedback though line management
- Able to provide reporting and performance information whenever needed for the team
- Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team
**What we’re looking for in our Complaint Resolution Team Leader:??**
- Experience of leading a team
- Demonstrable experience of complaint handling and working in a complaint environment (preferably in housing)
- Excellent communication skills both written and verbal
If you feel have the skills and experience to become our **Complaint Resolution Team Leader,** please click **‘apply’**now
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means ifyou are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._
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Complaint Resolution Team Leader
3 weeks ago
London, United Kingdom Peabody Full timeHere at Peabody, we have an opportunity for a **Complaint Resolution Team Leader** on a Permanent basis at our Westminster Bridge Road in **South East London**. In return you will receive a competitive salary of **£40,000 per annum.** **About the Complaint Resolution Team Leader role**: As an **Complaint Resolution Team Leader** you will lead a team that...
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Complaint Resolution Team Leader
10 hours ago
London, Greater London, United Kingdom Peabody Full timeHere at Peabody, we have an opportunity for a Complaint Resolution Team Leader on a Permanent basis at our Westminster Bridge Road in South East London. In return you will receive a competitive salary of £40,000 per annum.About the Complaint Resolution Team Leader role:As an Complaint Resolution Team Leader you will lead a team that manage either stage one...
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Complaint Resolution Team Leader
10 hours ago
London, Greater London, United Kingdom Peabody Full timeHere at Peabody, we have an opportunity for a Complaint Resolution Team Leader on a Permanent basis at our Westminster Bridge Road in South East London. In return you will receive a competitive salary of £40,000 per annum.About the Complaint Resolution Team Leader role:As an Complaint Resolution Team Leader you will lead a team that manage either stage one...
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Complaint Resolution Team Leader
3 weeks ago
London, United Kingdom Peabody Full time**Peabody**has an exciting opportunity for a **Complaint Resolution Team Leader** on a** full time, permenant basis **based in **South East London**.** **In return, you will receive a competitive salary of **circa £40,000** per annum.** **About the Complaint Resolution Team Leader role**: The focus of this role is to lead a team that manages either stage...
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Complaint Resolution Team Leader
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