Complaint Resolution Case Manager

6 months ago


London, United Kingdom Peabody Full time

**Peabody**has an exciting opportunity for a **Complaint Resolution Case Manager** on a** full time, temporary basis **based in **South East London**.** **In return, you will receive a competitive salary of **circa £32,000** per annum.**
- Do you have sound customer service knowledge?- Do you have relevant experience?- Do you have experience dealing with customer complaints?
If you do, this role is perfect for you
**About the Complaint Resolution Case Manager role**:
We are looking for **Complaint Resolution Case Managers**. Working with colleagues and external stakeholders, you will handle customer complaints and feedback with compassion and sensitivity, seeking the right resolution for the business and for our customers.

**Weekly hours**: Monday - Friday: 09:00 - 17:00

You'll be required to work 2 days at the Westminster Bridge Road office and 3 days working from home.

**What we are looking for in our Complaint Resolution Case Manager**:
You will have an eye for detail, be able to investigate thoroughly, examine things from all angles and be confident in your decision-making. An excellent communicator, you'll be comfortable talking to our customers and providing them with written responses. This will be a busy and challenging role; you'll need to be flexible and able to handle multiple cases.

We'll also expect you to have excellent IT skills and be enthusiastic about using in-house systems to record contact and outcomes.

If you have the right experience, enjoy a challenge, like working in an energetic, fast-paced environment and passionate about excellent customer service, we'd love to hear from you.

**Benefits we'll offer you as our Complaint Resolution Case Manager**:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates 
- Two additional paid volunteering days each year 
- Family friendly policies- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal 
- 4 x Life Assurance- Up to 10% pension contribution matched 1:1
If you feel have the skills and experience to become our **Complaint Resolution Case Manager,** please click **‘apply’**now****
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._



  • London, Greater London, United Kingdom Brackenberry Full time

    We are looking for a skilled Complaint Resolution Manager to join our team at Brackenberry Ltd. As a Complaint Resolution Manager, you will lead on investigating and responding to complex cases.Estimated Salary: £21.98 - £29.31 per hourKey ResponsibilitiesYou will support the Council to meet performance targets and regulatory requirements through proactive...


  • London, Greater London, United Kingdom Nuffield Health Parkside Hospital and Cancer Centre London Full time

    Job Title: Complaints Resolution ManagerEstimated Salary: £34,000 - £40,000 per annum.About Us:Nuffield Health Parkside Hospital and Cancer Centre London is one of the leading private hospitals in South-West London, easily accessible from Central London and the surrounding areas. We have provided high-quality independent healthcare to the local community...


  • London, Greater London, United Kingdom Sellick Partnership Full time £18

    Complaints Coordinator RoleFull time, 37 hours per week£18.00 per hourTemporary ongoing contractHybrid working is available (1 day per week in office)Sellick Partnership are seeking a dedicated Complaints Coordinator to join our team. This role focuses on managing customer complaints through investigation and resolution.Daily Responsibilities:Investigate...


  • London, United Kingdom CV-Library Full time

    A leading Housing Association is currently for a Complaints Dispute Resolution Lead on a temporary basis for about 4 months Key responsibilities Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving any escalated complaints at the second...


  • London, United Kingdom TRI Consulting Ltd Full time

    A leading Housing Association is currently for a Complaints Dispute Resolution Lead on a temporary basis for about 4 months Key responsibilities Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving any escalated complaints at the second...


  • London, United Kingdom CMC Markets Full time

    Background to role: The Complaints Resolution Analyst is a key role within Business Operations, and will report to the Complaints Manager.The role has two key objectives:1. To ensure that all Customer queries and complaints are dealt with in a timely and efficient manner, are fully and accurately captured and documented, are thoroughly investigated, and...


  • London, Greater London, United Kingdom Office Angels Full time

    Complaints Resolution Specialist - Southwark, LondonWe are seeking a skilled Complaints Resolution Specialist to join our team in Southwark, London. As a Complaints Resolution Specialist, you will be responsible for effectively managing complaints in accordance with regulatory guidelines and insurer requirements.Key Responsibilities:Conduct thorough...


  • London, United Kingdom Akton Recruitment Full time

    **Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...


  • London, Greater London, United Kingdom CREATE Fertility Full time

    Job OverviewCREATE Fertility is seeking a skilled Complaints Manager to join our team in Farringdon, London. As a pioneer in Natural and Mild IVF, we prioritize patient satisfaction and adherence to regulatory standards.Key ResponsibilitiesMonitor and track formal and informal complaints to ensure compliance with company Standard Operating Procedures...


  • London, United Kingdom Colbern Limited Full time

    717586-3219-2499 12.4 Complaints Resolution Officer Newham Contract £20.44 per hour Our client is looking for an experienced Complaints Resolution Officer. RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high...


  • London, Greater London, United Kingdom Ad Warrior Ltd Full time

    Job Title: Complaints Resolution SpecialistDescription:Our client is a reputable housing and regeneration organisation with a national reputation for innovative urban and social regeneration. They are seeking a Complaints Resolution Specialist to lead on building trust and credibility in their service charge processes.Key Responsibilities:Engagement:Act as...


  • London, Greater London, United Kingdom CV Library Full time

    Job Overview: We are a leading recruitment agency looking for a Senior Operations Manager to join our mortgage complaints team on a 6-month contract. The ideal candidate will have a strong background in operations management, preferably in a retail bank or mortgage company/lender.Responsibilities:Manage a team of operations staff to ensure seamless delivery...


  • London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    We are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED.Salary: £32,000 - £40,000 per annumJob Description:Key Responsibilities:To effectively manage and respond to Chief Executive Stage complaints, ensuring timely resolutions and appropriate remedies are implemented.To provide exceptional customer service by...


  • London, Greater London, United Kingdom NHS Full time

    NHS Complaints Resolution LeadWe are seeking an experienced NHS Complaints Resolution Lead to join our team. As a key member of the Corporate Team, you will be responsible for managing and investigating complaints related to NHS funded care.Your responsibilities will include supporting complaints that go to the second stage, ensuring they are dealt with...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    A new and exciting opportunity has arisen within The Patient Resolution (Complaints Management) Department, based at Guy’s and St Thomas’ NHS Foundation Trust in London for a Deputy Head of Patient Resolution. Our central complaints team sits within the Quality and Assurance Directorate, in the office of the Medical Director, and contributes to the...

  • Senior Case Manager

    1 month ago


    East London, United Kingdom Vox Network Consultants Full time

    Job SummaryVox Network Consultants is seeking a skilled Senior Case Manager to join our team. As a key member of our Complaints Resolution department, you will be responsible for providing dedicated case management for ad-hoc complex cases, ensuring a clear audit of steps taken and monitoring the delivery of resolutions.Key ResponsibilitiesDraft high-quality...

  • Complaints Officer

    6 months ago


    London, United Kingdom Cleantech People Full time

    **What's involved with this role**: **Job Ref: Southwark RQ1257644** **_Hybrid working_** The Repairs team requires a Repairs Resolution Officer/Complaints Officer to investigate and respond to stage one complaints and membe'rs enquiries. It is essential that you have exceptional customer service, along with previous experience of repairs and/or...


  • London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Customer and Resolution Assistant** **Salary: £26,666** **Type: 12-month FTC, Full time (35 hours per week)** **Location: Ealing based with hybrid working** **About us** We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services. We operate across London and southern...


  • London, Greater London, United Kingdom Adecco Full time

    Job Summary: We are seeking a skilled Complaints Officer to join our team at Adecco. As a Complaints Officer, you will be responsible for investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on responsive repairs.Key Responsibilities:Coordinating and responding to...


  • London, Greater London, United Kingdom Brackenberry Full time

    We are working closely with a Local Authority in London to assist with the appointment of a Chief Complaints Resolution Manager on a 3-month contract, which is highly likely to be extended at our client's discretion. Please apply with your CV for immediate consideration.**Salary:** £26,500 - £34,800 per month (based on a 30-day working month)**Job...