Complaint Resolution Case Manager
6 months ago
**Peabody**has an exciting opportunity for a **Complaint Resolution Case Manager** on a** full time, temporary basis **based in **South East London**.** **In return, you will receive a competitive salary of **circa £32,000** per annum.**
- Do you have sound customer service knowledge?- Do you have relevant experience?- Do you have experience dealing with customer complaints?
If you do, this role is perfect for you
**About the Complaint Resolution Case Manager role**:
We are looking for **Complaint Resolution Case Managers**. Working with colleagues and external stakeholders, you will handle customer complaints and feedback with compassion and sensitivity, seeking the right resolution for the business and for our customers.
**Weekly hours**: Monday - Friday: 09:00 - 17:00
You'll be required to work 2 days at the Westminster Bridge Road office and 3 days working from home.
**What we are looking for in our Complaint Resolution Case Manager**:
You will have an eye for detail, be able to investigate thoroughly, examine things from all angles and be confident in your decision-making. An excellent communicator, you'll be comfortable talking to our customers and providing them with written responses. This will be a busy and challenging role; you'll need to be flexible and able to handle multiple cases.
We'll also expect you to have excellent IT skills and be enthusiastic about using in-house systems to record contact and outcomes.
If you have the right experience, enjoy a challenge, like working in an energetic, fast-paced environment and passionate about excellent customer service, we'd love to hear from you.
**Benefits we'll offer you as our Complaint Resolution Case Manager**:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Family friendly policies- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
- 4 x Life Assurance- Up to 10% pension contribution matched 1:1
If you feel have the skills and experience to become our **Complaint Resolution Case Manager,** please click **‘apply’**now****
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._
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