Complaint Resolution Specialist

7 days ago


London, Greater London, United Kingdom Adecco Full time

Job Summary: We are seeking a skilled Complaints Officer to join our team at Adecco. As a Complaints Officer, you will be responsible for investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on responsive repairs.

Key Responsibilities:

  • Coordinating and responding to Freedom of Information requests, Data protection enquiries and complaints, Press enquiries, and Red File cases as they relate to the service.
  • Investigating and resolving complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing.
  • Coordinating and responding to cases referred to the LGO and enquiries from Members of Parliament and Elected Members of the Council.

Requirements: Previous experience in handling Repairs Complaints is essential.

Working Arrangements: This is a temporary role, with a possible extension. You will be working full-time, Monday to Friday, 36 hours per week. The role involves hybrid working, with 2-3 days in the office and the remainder at home.

Pay: £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week).



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