Complaints Resolution Specialist

2 days ago

London, Greater London, United Kingdom zeroG - AI in Aviation Full time
About Lendable

Lendable is a pioneering fintech company on a mission to revolutionize consumer finance. We're building a world-class team to help us achieve this goal.

Job Summary

We're seeking a skilled Complaints Resolution Specialist to join our team. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving complex customer complaints in a fair and diligent manner. Your primary objective will be to provide excellent customer service and ensure that complaints are resolved promptly and to the satisfaction of our customers.

Key Responsibilities
  • Investigate and resolve complex customer complaints in a fair and diligent manner
  • Provide excellent customer service and ensure that complaints are resolved promptly
  • Work closely with the Complaints Team to resolve complaints about our loans, cards, and auto-finance products
  • Help to translate customer complaints into product and process improvements across the operations team and Lendable as a business
Requirements

The ideal candidate will have experience in complaints or dispute-handling from within a regulated business environment.

What We Offer
  • The opportunity to work with a world-class fintech company
  • Best-in-class compensation, including equity
  • The chance to work from home every Monday and Friday
  • Private health insurance
  • An equal opportunity employer committed to diversity and inclusion
Interview Process

The interview process will consist of a quick phone call, an exercise to demonstrate your ability to resolve complaints, an onsite interview, and a meeting with the team you'll work with daily.

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