Complaint Resolution Specialist

4 days ago

London, Greater London, United Kingdom Diamond Blaque HR Solutions Full time
Job Title: Complaint Resolution Specialist

We are seeking a skilled Complaint Resolution Specialist to join our team at Diamond Blaque HR Solutions. As a key member of our customer service division, you will be responsible for managing and resolving customer complaints in a timely and effective manner.

Key Responsibilities:
  • Manage and respond to customer complaints in accordance with our company's policies and procedures.
  • Investigate and resolve customer complaints in a fair and impartial manner.
  • Provide excellent customer service and ensure that customer complaints are resolved to the customer's satisfaction.
  • Collaborate with internal stakeholders to identify and implement process improvements to prevent future complaints.
  • Develop and maintain knowledge of relevant laws, regulations, and industry standards related to customer complaints.
Requirements:
  • GCSE Grade (or equivalent) in English Language and Mathematics.
  • Advanced – Microsoft Office, Word, Excel, Outlook, PowerPoint, and Social Media.
  • Experience in a similar role in the public, non-statutory, or private sector.
  • Experience in dealing with customer complaints, including verbal and written responses.
  • Understanding of the Local Government & Social Care Ombudsman framework and relevant legislation.

Diamond Blaque HR Solutions is an equal opportunities employer and is committed to providing a fair and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

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