Complaints Team Leader

1 week ago


London, Greater London, United Kingdom Love Success Plc Full time

Complaints Team Leader:

  • Job Reference: CL_CTL
Date Posted: 25 July 2023

  • Recruiter: Love Success plc
  • Location: City of London, London
  • Salary: £250 to £260 Per Day
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Duration: 6 months
  • Work Hours: Full Time

Complaints Team Leader


An exciting role has arisen for a Complaints Team Leader to join a project supporting a leading financial services firm.


This role is 100% remote working from home, 6 months contract and working Monday to Friday - No weekend work
Please see further details below;

Previous experience of Team leading in a complaint handling operations environment is preferential.

Main Duties and Responsibilities

  • Manage a team of complaint handlers and oversee their work to ensure it is of the highest quality standards
  • Ensure that the team operates efficiently, adheres to procedures and the group's best practice and policy
  • Hold regular team meetings and create an environment of good communication with effective twoway feedback of information and ideas
  • Schedule, allocate and review work of team members for accuracy and completeness
  • Support the analysts to identify data and documentation gaps and coach them on researching accordingly
  • Establish and maintain excellent working relationships with stakeholders at all levels
  • Previous experience of managing a team in a financial services environment.
  • Previous experience of working in a customer facing role.
  • Knowledge of the regulatory environment is highly desirable
  • Good stakeholder management skills
  • Deep understanding of the endtoend complaint process
  • Ability to be highly flexible and react swiftly to changing priorities and urgent situations

Further details:

  • 28 days of holiday
  • Start date as of 4th of September
  • 100% remote working from home
  • Monday to Friday 9am5pm /no weekends
  • Initially 6 months' contract
  • Standard Checks + Basic DBS + Credit Check (contractors need to be fully complaint before the start date)
**If you have the relevant experience and are available immediately please apply

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