Complaints Team Leader

2 weeks ago


London, Greater London, United Kingdom Aspers Casino Westfield Stratford City Full time
Are you hospitality through and through?. . Do you love the buzz of a busy shift?. . Are you looking for the next step into Management?. . Then Aspers could be the place for you. .

The successful candidate will be accountable for ensuring consistency and excellence in terms of all standards within the catering and bar environment- Bars, Restaurants, Kitchen and Satellite Kitchens in a high volume, fast-paced environment.

Most importantly the successful candidate will lead and motivate all team members to deliver an engaging customer experience.

This position reports to the Head of Food & Beverage, and will be responsible for:
Ability to lead from the front and who is hands- on, and customer focused. Must have experience as a Team Leader of pubs, bars or restaurants. Demonstrable understanding of P&L's. Applied knowledge of stock, marking and GP%. Smart Rota'ing - right people right time. People management. Be able to recruit, train and retain a great team. Kitchen management from stock ordering and stock audit to day-to-day due diligence. Late night focus must be able to work when the business is busiest. Aligned to Gambling Legislation, all applicants must be aged 18 or over to work at Aspers.

Please be advised that you will be required to evidence your right to work in the UK should your application be shortlisted for an interview.

This role functions in a business that operates evenings and weekends, and as such full flexibility is required.

The role will be expected to be available to work for any requirements within Aspers & this will mean evening & and weekend obligations outside of 'normal' working hours.


Experience:
Required

Languages:
English – Intermediate

Employment:
Full-time

Schedule: 5 Shifts a week, 8 hour shifts, 7am to 3pm, 3pm to 11pm, 11pm to 7am

Salary:
from £27,000 yearly

Benefits:
extra personal tips

About

Aspers Casino Westfield Stratford City:
There's more to a casino than you might think. We offer a huge range of choice including table games, slot machines, electronic roulette terminals, sports betting, live sporting fixtures, bars (including an outdoor terrace) and food service #J-18808-Ljbffr

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