Team Leader

1 week ago


London, Greater London, United Kingdom Queenswood Medical Practice Full time
Provide a leader role for all reception & admin staff and ensure staff stay motivated.

Act as a first port of call for all staff including clinicians and deal with any urgent queries thoroughly and efficiently.

Induction and training of all new staff to agreed standards and act as mentor for new staff.

Co-ordinate the clinics on a daily basis ensuring appointments are booked appropriately, oversee the clinical system and identify any flaws in capacity and look for methods to rectify these issues.

Ensure the team leader daily check list is strictly followed.

Monitor admin areas and ensure scanning, registrations, filing and all areas of the reception are kept to an adequate standard.

Manage any shortages of clinician staff and act appropriately to ensure cover is sought to fill any gaps that may compromise capacity.

Manage staffing to ensure adequate levels are adhered to in the event of shortages for the admin team.

As late duty manager complete an accurate daily check ensuring any capacity issues are highlighted and solutions offered. Deal with more complex enquiries from patients and deputise for practice manager as practice complaints officer. Continually assess and evaluate systems recommending changes and improvements to the practice manager as appropriate. Deal with general telephone enquiries from patients and general public.

Record messages for doctor, nurse and administrative staff. Manage room allocation. Liaise with other members of primary care and outside agencies as required. Manage the post systems both internal and external.
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