Patient Access Co-ordinator

6 months ago

Northwood, United Kingdom East and North Hertfordshire NHS Trust Full time
Job overview

We are recruiting for a Patient Access Co-ordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Mount Vernon Cancer Centre (MVCC) is one of Europe’s leading and largest cancer treatment centres. Clinical radiotherapy equipment comprises of six linear accelerators including five Truebeam units, image guidance technology and volumetric arc therapy (RapidArc) capabilities.

The Radiotherapy department is operational 7 days a week including bank holidays. External beam radiotherapy is routinely delivered between 8am-8pm Monday - Friday.

As a Patient Access Co-ordinator you will liaise closely with clinical and patient pathway access teams to ensure patients receive timely and appropriate appointments for outpatient and inpatient radiotherapy and chemotherapy treatment.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

You will act as a point of contact for queries relating to scheduling of patient appointments and co-ordination of patient treatment pathways. Ensure telephone calls, email correspondence are answered within the agreed time and in line with the departmental policy.

You will provide a professional and efficient point of contact for patients.

You will identify individual patient needs and co-ordinate support for patient attendance including accessibility, patient transport and interpreter services.

You will support scheduling of all patients appointments in line in with Trust and National waiting time targets.

Attend regular meetings with management and clinical teams to review capacity and support action to utilise clinical capacity

Assist in investigating any complaints or incidents that arise in relation to scheduled appointments.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.

We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.

In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,134 and a maximum payment of £5,436 per annum pro rata.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specificationQualifications/TrainingEssential criteria
  • NVQ level 3 GCSE English or equivalent
  • GCSE Mathematics or equivalent
Desirable criteria
  • Experience of working in health care
Previous ExperienceEssential criteria
  • Experience in customer service
Desirable criteria
  • Experience in supporting cancer patients
SkillsEssential criteria
  • Good interpersonal and communication skills
  • Organisational ability
  • Able to manage own time and prioritise tasks
  • Good telephone manner
KnowledgeEssential criteria
  • Basic keyboard skills
  • Basic knowledge of computers
Desirable criteria
  • Infection control
  • Manual handling
Other RequirementsEssential criteria
  • Able to work under pressure / within a stressful environment
  • Ability to work flexible hours

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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