Current jobs related to ADHD Coordinator Telephonist - Northwood - Harrow Health CIC

Job summary

Managing day-to-day administrative tasks, contact the patients to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual.

Main duties of the job

Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires). Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate

About us

Harrow Health Community Interest Company (Harrow Health) began in 2007 by a group of Harrow GPs, whose sole aim was to ensure patients receive a high-quality clinical care service within the community. Over the years, Harrow Health has expanded. We now provide many clinical services, which include multiple Community based specialist Consultant led clinics and the Wholes systems Integrated Care Enhanced Frailty Service. Our Vision is to provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community. Job description

Job responsibilities

We are recruiting for an ADHD Coordinator Telephonist to join our Adult ADHD Team. The post holder will:

Be responsible for providing administrative support to of the Adult ADHD Community Clinics. Manage patient booking, triage referrals using the e-referral system and EMIS web and provide secretarial support. Liaise with patients, clinicians and other service providers such as GP practices whilst continuing to deliver a high standard of customer service, by phone face to face and by email. General office duties. Taking messages and dealing with post and email correspondence for the team. Organising meetings and dealing with sensitive patient queries, with the ability to escalate calls appropriately to the General manager as appropriate. Support the services in meeting their key performance indicators Provide admin/telephony support toother community-based services Work in collaboration with the Team and General Manager providing support and constructive feedback Person Specification

Skills and Knowledge

Essential

Strong customer service ethic. Proficiency in Microsoft Office Suite and good IT skills. Solid written and verbal communication Ability to produce accurate work and strong attention to detail Excellent organisation ability Multitasking and ability to time-manage and prioritise tasks

Desirable

Ability to be resourceful and proactive when difficult issues arise

Experience

Essential

Proven work experience as a receptionist, front office, representative or similar role.

Desirable

Understanding of NHS patient booking systems Knowledge of EMIS system.

Qualifications

Essential

Educated to GCSE level in English & Maths

Desirable

Fire Safety and/or First Aid Certificates

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