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HR Shared Service Specialist

3 months ago

Reading, United Kingdom Proofpoint Full time

Description

:

Proofpoint is seeking a HR Shared Services Specialist to join our growing team in Reading. This role is a great opportunity to have direct impact on employee lifecycle and experience through supporting with onboarding, offboarding, partnering with key HR Stakeholders and enhancing the employee experience. The HR Shared Services Specialist will be the main point of contact for all HR inquiries from initial requests through fulfilment and will partner with our local and regional talent teams to identify solutions and resolve employee issues in a timely fashion. You will be expected to be independent and proactive, with a customer service mindset and great stakeholder management skills. This role will support areas of EMEA and APJ and will also support with the Global processes.

Your day-to-day:

Triaging cases via our service management system and shared inboxes and providing resolution in a timely manner and meeting the SLAs, to our employees and various internal and external stakeholders Ensure the accuracy of employee data through the management of employee systems and processes Support with onboarding, offboarding and employee life cycle processes and queries Partner with the Benefits, Payroll, HRBPs, Immigration and compliance team in delivering the best customer service but also partner in various projects Provide testing support for Workday updated releases, integration changes and new functionality rollouts Actively participate in implementation of new policies and processes Help create, author and manager the HR Shared services knowledgebase Process a variety of HR transaction, ensuring compliance and integrity throughout the system Be able to provide reports and data analysis on request Maintain discretion in matters of confidentiality at all times

What you bring to the team

Experience working within a HR Shared Services hub, ideally tech company but not a must Strong proficiency with Microsoft Office suite especially Excel, Word and PowerPoint and other tools that help eliminate manual steps from HR processes by automating and integrating to ensure greater operational efficiency Team player but also able to work individually Exceptional problem solving, time management, and organizational skills Ability to work efficiently in a fast-paced environment Keen to learn and expand the knowledge and skills


Why Proofpoint

Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and driven-to-win organisation with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint #LifeAtProofpoint

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us