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Application Support Manager

2 months ago

Birmingham, United Kingdom Management Full time

Application
Support Manager

Due to
internal progression, an excellent opportunity has arisen for a full time
permanent Application Support Manager to join our IT team. As a company subject
matter expert, as Application Support Manager you will own Mitchells &
Butlers application portfolio -  developing and managing applications through
their operational lifecycle. As Application Support Manager you will
successfully lead and develop a direct team of Application Support Analysts who
provide technical support, consultancy and expertise across all our systems and
a ServiceNow Developer. Working in a hybrid role based in our Birmingham City
Centre offices, this is a superb opportunity for an experienced SME, who is passionate
about continuous improvement and has a proven ability to foster a breadth of  strong working relationships.

Join
us at Mitchells & Butlers, we’re at the heart of hospitality. With over
1,600 sites we’re the home of some of the nation’s favourite restaurants,
bustling bars, cosy country pubs and the local you didn’t know we owned IT
plays a pivotal role in hospitality, it’s more than just a job, and now is a
great opportunity for an experienced Application Support Manager to bring their
passion for technology and applications together in an ever growing industry


The Role – Application
Support Manager


Application Portfolio Management and Continuous Improvement:

  • Owning and
    managing our application portfolio, ensuring all applications are up to
    date, optimised, and aligned with the IT Roadmap. This includes
    maintaining a continuous improvement plan to enhance system capabilities
    and performance.

Team Leadership and Development:

  • Leading,
    coaching, and developing a team of Application Support Analysts and
    ServiceNow Developer, ensuring they possess the necessary skills and
    knowledge to manage our systems effectively. This includes succession
    planning and regular performance appraisals to maintain high team
    engagement and performance.

System Maintenance and Upgrades:

  • Creating
    and managing rolling system maintenance plans, including the
    implementation of software upgrades, patches, and improvements. Ensuring our
    systems remain within support and up to date to avoid any disruptions.

Incident and Problem Management:

  • Providing
    2nd and/or 3rd line support during incidents and problems, proactively
    analysing and resolving technical issues. Escalating issues when
    necessary and ensure thorough documentation is maintained.

Vendor and Stakeholder Engagement:

  • Engaging proactively
    with vendors and internal stakeholders, including participating in
    service review meetings and aligning M&B’s IT Roadmap with vendor
    plans. Driving application governance and ensure business application
    stakeholders are regularly updated and involved in decision-making
    processes.

 

What’s in
it for me?

  • Love
    eating out? You'll love it even more with a massive 33% discount across all our
    brands, so whether its date night at Miller & Carter or family roast at
    Toby Carvery we’ve got you covered.  
  • Never
    a dull moment - fun, laughs and lifelong friends 
  • Flexible
    working – to fit around the other important things in life   
  • Payday
    social – Held in our office bar (Yes, we have a bar in the office)   
  • Annual
    Bonus Scheme – We’re all about rewarding the hard work everybody puts
    in.  
  • Private
    medical plan- to help keep you safe and secure  
  • Employee
    Helpline – for whatever life throws at you  
  • Buy
    up to an extra 2 weeks holiday – life is for living after all 
  • Charity
    is important to us. From the companies charities to the
    ones closest to your heart; you can choose how to give something
    back. 

On top of all
this, we offer; a pension, 26 days paid holiday, high-street shopping
discounts, an online wellbeing hub; and we even give you free shares


What do I
need?


  • Technical
    Expertise in Business Applications:
    • Strong
      understanding and proven experience with business applications and
      prevailing technologies such as Power Platform, Office 365, SaaS
      applications, POS systems, stock management, workforce management, HR
      & payroll HCM, and Oracle Finance.
  • Leadership
    and Team Development:
    • Skill: Proven
      ability to lead, coach, and develop a technical team, ensuring team
      members are motivated, skilled, and engaged. Experience in creating
      succession plans and conducting regular performance appraisals.
  • Project
    and Budget Management:
    • Skill: Experience
      managing system enhancement budgets, tracking costs, and identifying
      opportunities to reduce costs while improving service delivery. Strong
      planning and organisational skills to manage projects effectively.
  • Incident
    and Problem Resolution:
    • Skill: Demonstrable
      problem-solving and analytical skills, with experience in providing 2nd
      and/or 3rd line support. Ability to manage and resolve technical issues
      promptly, maintaining composure during system outages.
  • Vendor and
    Stakeholder Management:
    • Skill: Excellent
      communication and interpersonal skills for effective vendor and
      stakeholder engagement. Experience in managing vendor relationships,
      participating in service review meetings, and aligning IT initiatives
      with business objectives.
    • Strong
      understanding and experience with business applications and prevailing
      technologies such as Power Platform, Office 365, SaaS applications, POS
      systems, stock management, workforce management, HR & payroll HCM,
      and Oracle Finance.




Should you
feel this opportunity is one that excites you and matches your skillset, apply
now to be considered for this role. 



Closing Date
– 11.59pm on 31st July 2024.