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Application Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time
Job Overview

Alexander Lyons Solutions is seeking a skilled Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities:

  • Provide second-line application support to our customers, resolving issues related to our products.
  • Triage incoming tickets, assigning them to the relevant team members and ensuring timely resolution.
  • Manage customer expectations by providing accurate and prompt communication regarding ticket resolutions.
  • Process data requests, adhering to company guidelines and policies.
  • Document resolutions and share knowledge with the team to enhance company-wide expertise.

Requirements:

  • Proven experience in a service desk or help desk environment.
  • Passion for technology and a desire to pursue a career in this field.
  • SQL knowledge is a plus, but not essential.
  • Excellent customer service skills, with the ability to listen, document, and build relationships with end users.
  • Willingness to learn and grow within the role, with a focus on developing skills and expertise.
  • Microsoft experience is a must.