HRIS Manager
6 months ago
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HRIS Manager (Workday), London
Responsibilities
Day to day management of the People Technology Delivery Team. Responsible for key People Technology processes, including Workday change request management, ticket escalations and associated governance. Provide 3rd line support via Service Now, making sure tickets are dealt with in a timely manner and in line with any agreed SLA’s, escalating where appropriate. Provide Workday functional guidance and support to the People Technology team. Manage relationship with AMS provider and raise cases with them as appropriate. Lead functional configuration changes/project as needed. Act as an expert advisor in all aspects of People Technology delivery and project work. Responsible for continuously improving the People Technology service delivery in all dimensions, including quality and speed of delivery. Using advanced knowledge of people technology and process, pro-actively identify potential system issues and work with People Technology Partners and GPO’s to put in place measures to address them Partner with the Global Process Owners to ensure the teams are using technology appropriately and have the support they need. Recommend system enhancements and ensure we are maximising the capability of existing technology. Oversee proper use of People technologies and provide support, advice and training on best practice to HR colleagues. Represent the People Technology team on HR projects as required, interpretating requirements, suggesting solutions and ensuring associated deliverables are completed on time and to the required standard. Build strong relationships with key stakeholders, particularly the HR CoE’s and HR Services teams. Participate actively in the Workday Community, propose and advocate for improvements to the Workday solution and build a network of peers to share best practice with. Handle sensitive data with care always having GDPR in mind, ensuring all necessary security measures are taken.Skills & Qualificiations
Bachelors degree or 5 + years relevant experience in a related discipline. Advanced knowledge of Workday technology within a Global organisation. Ability to deal with complex and varied problems and come up with appropriate solutions. Able to lead conversations with external vendors around technology requirements. Able to identify potential technology issues before they arise and put in place measures to address them. Flexibility to work in a global team across multiple time zones. Strong influencing skills. Strong planning and project management skills are essential; manage time well, recognise priorities and accomplish all objectives. Good communication skills – able to communicate across cultures at all levels. • Well developed general IT skills – Proficient in Microsoft Excel, Word, PowerPoint, Outlook. Understanding of data protection regulations like GDPR-
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