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Receptionist

4 months ago

Newcastle upon Tyne, United Kingdom Newburn Surgery Full time

Job summary

We are lookingto recruit an enthusiastic individual to join our well established reception team.

You are the first voice patients hear and the first face they see when they visit the surgery.

We pride ourselves on our consistent professional, compassionate and caring attitude towards all patients and visitors to the practice.

Main duties of the job

The receptionist role is busy; requiring skilful communication, triage and prioritisation skills.

You will assist and support patients to access theappropriate service or healthcare professional, manage day to day queries, medication requests and scanning. Patient contact may be in person, by phone or on-line and you need to be proficient at navigating all these systems.

The role also involves providing general assistance to the whole practice team to provide effective patient care.

About us

We are a friendly family practice and have been looking after our local population for over 90 years.

Our clinical team at Newburn Surgery includes six GPs, two Practice Nurses and two Health Care Assistants.

The practice is managed by a Practice Manager and Deputy Practice Manager

We are a teaching practice training medical students, doctors and nurses.

We are a member of the Newcastle Outer West Primary Care Network.

We use SystmOne as our clinical system.

Job description

Job responsibilities

Providing a friendly, welcoming and professional service toall patients and visitors to the practice.

Answer incoming phone calls, transfer calls or deal with thecaller's request.

Signpost patients to the correct service.

Resolving patient queries for example prescription queries.

Accepting and checking new patient registration forms.

Maintain patient records on SystmOne

Scanning documents

Deal with practice incoming and outgoing post.

Monitoring emails sent into the practice and actioningappropriately.

Actioning all patient tasks in a timely manner according tourgency and due date.

Provide cover during reception staff absences and annual leave.

Maintain a clean, tidy, effective working area at all times.

Opening and closing the practice in line with procedures asper the duty rota.

Person Specification

Experience

Essential

Experience of working in a receptionist/administrator role.

Desirable

Experience of working in primary care Experience of working in a receptionist/administrator role within a healthcare setting. Knowledge of using SystmOne software. Proficient with Word and Excel.

Qualifications

Essential

GCSE grade A to C in English and Maths