Clinical Operations Manager

Job summary

PML are seeking a highly motivated and experienced Clinical Operations Manager to join the team. As a Clinical Operations Manager, you will be responsible for overseeing all aspects of our Banbury Cross Health Centres (BCHC) clinical operations and clinical management of the patient care services within the practice, including accountability for the patients experience of care and the clinical environment.

To provide strong clinical and operational leadership to staff and patient care in accordance with the BCHC clinical model whilst ensuring the operation is running safely, smoothly and efficiently, incorporating good governance and support of its practices.

To work both clinically in your professional capacity at the practice as well as in your operational management capacity. It is anticipated this will require a 50/50 split of clinical and non-clinical time depending on the needs of the practice.

This is a key leadership position within our company, requiring exceptional clinical knowledge, organisational skills, strong business acumen, and the ability to effectively directly line manage several clinical department managers with everyday supervision, development and training.

Main duties of the job

Work with direct clinical reports and managers to ensure they provide the best service for the practice. Conduct regular clinical operational meetings with the team to ensure agreed objectives and goals are met and continue to be developed in line with the practice strategy. Work closely with the Director of Primary Care (dotted line) and the Practice Operations Manager to ensure consistent, safe and effective team management in line with overall objectives and future plans. Attend the monthly management meetings chaired by the Director of Primary Care

About us

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Job description

Job responsibilities

Clinical/Professional Development

Show leadership to all the reportees clinical managers and provide guidance and help with complex medical issues using the senior GPs to support Maintain personal contact with patients, relatives and carers, being sensitive to their need for courtesy, dignity and privacy working closely with their management team Communicate and work with the multi professional team to promote comprehensive, high quality patient care. Be proactive in leading, developing and undertaking innovative practice within the department/service Lead regular caseload profiling and contribute to community health needs assessment, agreeing health improvement priorities. Lead by example and assist when the clinical workload demands

Service Delivery

Monitor and evaluate access performance and report areas of concern of underperformance. Ensure the practice delivers excellent patient care and puts the interest of the patients at the forefront of decisions. Ensure the practice complies with NHS contractual obligations in relation to patient care Take lead responsibility for ensuring that patient experience of the service is positive and for monitoring and leading improvements in conjunction with annual patient surveys and Quality Assurance Framework. Work with the Primary Care Director & Business Manager plus Senior management team to develop and improve service to the highest of standards. Represent BCHC at external meetings as required, ensuring relevant information is fed back to the wider leadership team, and communicated to the practice as appropriate. To support the Business Manager in delivering high quality care that delivers best value and to monitor and evaluate the quality-of-care provision, identify and promote areas for service development in accordance with BCHC and clinical requirements. To work within and across professional and organisational boundaries, liaising with GPs, other professionals and key stakeholders for BCHC. Taking responsibility for maintenance of the clinical areas, services and equipment whilst working with the relevant managers and direct reports.

People Management and Development

Provide clear and consistent leadership to the staff within the departments and be responsible for the continuous management of services. Provide visible, accessible and authoritative presence in clinical settings. Give information and share learning as required, including notification of incidents and accidents to staff, patients and visitors. To be responsible for safe and secure approach to medicines management (where appropriate) including non-medical prescribing and to ensure that all duties in relation to medicine management meet required professional and practice/business standards. Contribute to and participate in the management of the BCHC, attending meetings and accepting delegated duties appropriate to the role. Ensure all key HR policies, such as absence management, are adhered to. Oversee the recruitment and retention of clinical staff within your operational areas. Evaluate the clinical team structure to ensure workforce requirements and job roles meet with the operation of the practice and future progression. Manage and develop clinical workflows and staffing levels within the teams to ensure delivery of the best service. Ensure effective management of direct reports, including holiday and sickness management, performance management, annual leave requests and appraisals, in line with organisational policies. Work with HR to manage any HR issues as per PML policy. Responsible for efficient use of the clinical workforce, ensuring the structure and skill mix of the team reflects the activity demands of the practice. Implement and maintain a skill mix and staff deployment/changes as appropriate, reviewing work allocation to meet the changing needs of patients within the financial budget.

Teaching and Training

Ensure that clinical based teaching programmes are in place throughout the practice and that staff attend mandatory training sessions and accurate records are maintained. Ensure that nursing staff within the service receive appropriate training and professional education in accordance with the recommendations of the professional bodies. To maintain own professional and personal development. Be responsible for clinical supervision framework within designated areas and provide clinical supervision, mentorship, career development and coaching to designated staff members.

Finance and Performance

Take responsibility alongside the current leads for clinical service delivery with the available resources and monitoring of performance against set targets (activity, finance, outcomes, and utilisation). Analyse performance data highlighting area of variance and develop action plans to address and improve performance. Implement and monitor action plans. Lead to make effective contributions to clinical service improvement and cost pressures whilst maintaining integrity and safety of service provision. Authorise expenditure within the approved level and agreed budgets all in accordance with agreed policy and standing financial instructions, ensuring value for money. Ensure the effective and efficient use of resources available including taking responsibility for the care and safe keeping of equipment issued for personal, team and/or patient use and report any defect or loss. Ensure adherence to procurement processes and stock management within the team. Maintain a good understanding of all contracts and service specifications. Provide financial oversight and approve expenditure, including payroll/salary changes for your departments and within your authorised approval level. Provide direction and leadership to ensure targets and service KPIs are met where possible, ensuring areas of under-performance are actively managed and escalated as required. Approval and submission of monthly accrual figures for income achieved not paid. Governance and Risk Ensure the implementation of key clinical governance standards and risk management arrangements within all services. Ensure compliance with all industry regulations and legal requirements. Work with Registered Managers to ensure the Practice complies with all CQC requirements. Ensuring practice compliance with data protection legislation. Actively manage complaints, concerns and incidents with other clinical and operational personnel as necessary, addressing any issues that arise from the investigation as appropriate. Adhere to Health and Safety policies and procedures and keep up to date on current legislation that may affect the practice operation.

Service Development

Embrace a mindset of continuous improvement in all services. Support organisational change to services. To deliver effective projects and services for the practice.

Reporting Lines

Directly reporting to the Business Manager with additional clinical input to the Medical Director and dotted line to the Director of Primary Care Person Specification

Other

Essential

Ability to motivate others Flexible approach Enthusiasm and positive attitude Awareness of self as a role model

Qualifications

Essential

Specialist practice qualification or equivalent academic post graduate study and experience. Evidence of management experience Graduate Diploma/Degree in an Allied Health Profession Registered to practice with Health and Care Professions Council Evidence of relevant in depth postgraduate study or qualification to a level equivalent to Masters where this is available and/or relevant CPD showing evidence of successful recent study

Desirable

Non-medical prescriber Extended or independent non-medical prescriber Member of AHP professional body relevant to own profession

Experience

Essential

Evidence of management experience. Proven experience in a senior management role, preferably in the healthcare industry, with a track record of success. Demonstrated ability to manage budgets and financial performance Knowledge of assurance of quality and CQC key lines of enquiry. Knowledge of and ability to interpret and apply all relevant PML and professional policies, procedures and guidelines. Knowledge of the physical, social, emotional, psychological, mental, cultural and societal effects of ageing, disability and chronic ill health and ability to assess an individuals needs and behaviours and plan care within this broad context. Experience of developing others through CPD/PDP/Clinical Supervision Service improvements and change management Good understanding of HR, premises management, IT and complaint management Incident investigation and associated report writing Good knowledge of delivering primary care services, including the management of QOF and enhanced services. Development of quality frameworks Monitoring quality services and audit Knowledge of KPI and associated monitoring Business case development and cost pressures Serious incident investigation

Desirable

Experience of working in an ever-evolving environment, with an ability to cope with regular change

Skills and Knowledge

Essential

Strong leadership skills, with the ability to effectively motivate and inspire teams Drive enthusiasm for clinical excellence using evidence-based practice and clinical networks Able to support, manage and develop a diverse workforce, recognising and valuing their different backgrounds, their individual and specific needs Proactive/innovative approach to service and development Teaching and assessing junior staff and post graduate students In depth knowledge of business operations and industry best practices. Excellent communication strategies and skills able to apply and adapt to diverse, complex and challenging situations. Ability to work under pressure and deliver results within tight deadlines Proficiency in using business software, databases, information systems and tools, such as MS Office and CRM systems (EMIS) Self-motivated, with a forward-thinking, solution-focused approach Excellent organisation skills

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