Senior Business Support Developer

2 weeks ago

London, United Kingdom ICBC Standard Bank Full time

Summary


Information Technology has a global footprint operating across London, Asia (Shanghai, Singapore), and New York. IT comprises of 5 core areas namely Global Markets IT (FICE & Commodities/Operations/Market Services Technology), Global Production Services, Business Management, Control IT/ Tech Risk IT and Finance and Risk IT.

Job Purpose
A key objective for the role will be to understand the technical and functional intricacies of the suite of applications that they support, including the end-to-end business impacts associated with planned change or ineffective system maintenance. They will understand the interfaces to and from their respective systems such that they will be able to provide an accurate assessment of the current capabilities and limitations of the systems. They will understand the critical path of their batch and the associated downstream, upstream and business impacts.

They will manage dependencies with other projects and input into the solution design, testing and sign-off of any new or changed services including both change-the-bank and run-the-bank activity.

The successful candidate(s) will work closely with other staff, global stakeholders and local teams to ensure cross-project dependencies, cross-system interfaces, collaboration and knowledge management are managed effectively and proactively.

They will work across their respective application stack ensuring business needs are met in the most cost effective manner. Seeking out continuous improvements and process efficiencies in working with IT areas to deliver/ contribute to outstanding customer service and a 'fit for purpose' business architecture, whilst mitigating any risks and ensuring high standards are upheld.

Key Responsibilities
Maintaining production stability & availability

You will perform daily work allocation, yearly objectives and goals. You will ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and
expectation setting. You will ensure that the ICBCS Service Delivery problem, incident & change management processes are understood and followed. You will actively manage any IT risks across the application stack. You will take part in ensuring effective capacity management is being performed across all applications and underpinning platform technologies that
support your applications. You will contribute towards ensuring all batch SLA's/ OLA's are appropriate, understood and agreed for the critical path of your batch processes, ensuring
that you understand the full business impacts of any failures along that path. You will contribute towards ensuring appropriate Back-Ups & transaction logging are in-place to meet the RTO/ RPO requirements of your business as
defined in the BIA You will contribute towards ensuring that appropriate UAT environments are in existence and in line with the Production set-up You will ensure appropriate end-to-end testing capability is available and utilised with full engagement & awareness of upstream and downstream
stakeholders, through the appropriate governance processes for all releases and their related lifecycle stages. You will contribute to knowledge management across your applications and endeavor to update all architecture diagrams and documents, data flows and
integrations, release and deployment guides, administration; disaster recovery documentation, user and/or training manuals are centrally stored and frequently reviewed.

Performance

You will have a restless curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. You will manage your own workload proactively and understand escalation processes. Your primary focus will be on driving incident reduction demonstrated through improved production stability. You will adhere to all group standards / policies and procedures

Servicing clients & team work

You will be fully supportive to other members or roles within the immediate and wider technology teams. You will ensure strong peer to peer relationships within technology and the business by being proactive and understanding complexities, processes,
challenges and priorities.

Important relationships

Strong relationships with development teams and contribute towards early engagement, input, challenge and delivery of all change initiatives. Maintain relationships with the wider risk and control functions to ensure that risks are understood, documented and mitigated with clear action plans.

Preferred Qualifications and Experience

Preferred experience working in a function of an investment bank and understands the need for control in a banking environment Understanding of Financial Regulatory controls across multiple global jurisdictions. Evidence of progression and consistency in career to date.

Technical skills, exposure or awareness:

Must-Have:

Java Spring Framework, Angular, JavaScript, JSON TypeScript DevExtreme MicroServices, API gateway CSS/HTML

Good-to-Have:

AG Grid SQL

Desired personal attributes:

Demonstrates a keen desire to learn and progress Takes accountability for delivering an effective and efficient service and quality of work Takes pride in work Works well in a team Attention to detail High level of integrity

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