Senior Business Support Officer

2 weeks ago


London, United Kingdom Islington Council Full time

We have an exciting opportunity in our administrative team supporting the Youth Justice Service, Youth Targeted Support and Integrated Gang Team.

The Senior Business Support Officer plays a vital role in providing first class, confidential and proactive support to Senior Managers and the wider teams, and in ensuring that the service operates efficiently and effectively, improving the experience and outcomes for our service users and residents.

We are looking for a proactive, enthusiastic, cheerful and highly organised individual, who is able to establish and maintain strong professional relationships with internal colleagues at all levels as well as external partners.

**Key responsibilities will include but are not limited to**:

- Ensure efficient diary management, including effective planning and prioritising.
- Acknowledge and respond to queries received by a range of contact points, logging information accurately and alerting staff and managers accordingly.
- Manage events and meetings (coordinating, liaising with external providers as necessary, circulating papers).
- Accurate minute-taking to a high standard (including board meetings, as well multi-agency and team meetings and panels).
- Support the team and wider Business Support Service to ensure continuity of service delivery, working flexibly to meet competing needs and demands.
- Maintain financial records, checking and processing invoices, payments, travel and ad hoc expenses.
- Collaborate with other team members on the development and improvement of administrative processes and procedures to improve service delivery.
- Maintain database systems, website pages/online forms relative to the service area.
- Assist in the induction process and training of new staff in relation to procedure and operated databases are required by the Business Support Management Team.

This role sits within a newly centralised Business Support Service providing business services to every part of the council and designed to ensure accountability and responsiveness, as well as the broad-based participation of staff giving equity, inclusiveness and develop a culture that centres on the councils’ ‘Be Islington values’. Providing opportunity for business support staff to learn and develop new skills is a key service objective and we aim to achieve this through bespoke training, accessing best practice guidance, learning from peers and access to corporate support.

**Closing date**: Wednesday 12th July 2023 at 23:59

**Interviews**: to be confirmed

To be responsible for a wide range of administrative duties including:

- To provide diary management and room booking for the senior management team
- To prepare agendas and document bundles for meetings and panels using approved technology and procedures
- To attend meetings and panels, record key information and decisions and produce accurate and high quality minutes within agreed timescales, in accordance with departmental, corporate, and statutory requirements.
- To format documents in the correct branding and corporate style
- To carry out the skilled processing of young people's information, (on paper or electronic records) ensuring accuracy and data protection at all times.


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