Patient Navigator

3 weeks ago


Bristol, United Kingdom Fireclay Health Full time

Job summary

Fireclay Health are looking to appoint a highly motivated and forward thinking individual to work within our hardworking team of established Patient Navigators.

We are looking for part-time or full time with flexible shifts available.

Main duties of the job

You will be the first point of contact for all our patients whether on the telephone in our main hub or at the front desk.

You will need to be confident in signposting our patients to the most appropriate clinician or service depending on their medical needs and also answer a variety of queries relating to hospital appointments, referrals, prescriptions and much, much more.

Providegeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors.

About us

Fireclay Health is a vibrant, dynamic and happyplace to work. We offer a full complement of general practice services from ourtwo established practices at St George Health Centre and Lodgeside Surgery and supportmore than 24,000 patients across East Bristol.

Fireclay Health Core Values:

ClinicalExcellence PatientCentred Strength ofTeam Innovation SustainableGeneral Practice

We have an ethos ofteamwork, wellbeing and support. Fireclay Health care about their staff andpromote a healthy work life balance offering our practice team:

Dedicated wellbeing champions Regular social events organised by oursocial committee. A Fireclay running group An active Book Club WhatsApp groups to keep you in the knowand socialise Cycle to work scheme Working inPartnership: We work in a well-established PrimaryCare Network FOSS PCN We enjoy positive working relationshipswith our colleagues in Inner and East Bristol Locality We have an active Patient ParticipationGroup Job description

Job responsibilities

Key Responsibilities & Tasks:

Assist and direct patients to ensure they access the appropriate service or healthcare professional Book appointments face-to-face and over the telephone in our call hub Contact patients to pro-actively book appointments and check attending an appointment Take messages, ensuring accuracy of detail Recording patient information via the IT systems Provide patients with information regarding test results and other investigations Deal with all general enquiries, explain procedures Ensure that all new patients are registered promptly and accurately Provide general assistance to the Practice team and other visitors via the telephone Administration tasks

Undertake any other additional duties appropriate to the post as requested by The Management Team.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Experience of working in primary care

Experience

Essential

Excellent communication skills Experience of dealing with members of the public Professional and courteous approach literate Ability to learn and understand new processes and software Ability to grasp new concepts and work on a self-directed basis Team player
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