Patient Care Coordinator

2 weeks ago

Bristol, United Kingdom The Fishponds Family Practice Full time

We are currently seeking to recruit additional Care Co-ordinators to join our expanding care team. Working alongside our existing Care Coordinator team, Social Prescribing Link Workers and Health & Wellbeing Coaches as well as our GPs and clinical teams, you will coordinate care suited to the needs of individual patients.

If you share our values of collaboration, integrity, quality, respect and wellbeing and are looking for a new challenge, we would love to hear from you.

**Main duties of the job**

Acting as a key point of contact for patients, carers and healthcare professionals, you will ensure that an individual’s healthcare needs are addressed in a joined-up way, ensuring that they receive the right care from the right professional at the right time.

**About Us**:
Our practice has been serving the people of Fishponds and the surrounding areas for over 100 years. The surgery was founded by Dr Claude Bernard who at the time was working from a Victorian house at 564 Fishponds Road. His son Cyril then took over through the war years and the foundation of the NHS in 1948.

We are a stable practice with a fully established team. Our team consists of 5 partners and 5 salaried doctors, practice nurses and health care assistants a dietician, nurse practitioner and an advanced paramedic. Supported by a large team of care coordinators. The surgery is managed by our practice manager, deputy and management administrator.

We embrace change and technology to support process and service improvement through efficiency to help manage the workload. We hold weekly clinical meetings with the support of a friendly and approachable team. We are proud to be a training practice teaching medical students from year 1 to 5 creating a real positive vibe in the surgery. We are also part of a successful PCN enjoying the benefits of collaborative working and the exchange of ideas. We are a high QOF achiever with strong administrative process.

Deliver reception services including call handling and appropriately triage and signpost patients to the most appropriate clinician and appointment. Expanding the care navigator role to incorporate new ways of working and support patients to Holistically bring together all of a person’s identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person following the NHS Comprehensive Care Model. See also YouTube NHS Comprehensive Personalised Care Model - Explainer Animation

Contact hospitals to follow up referrals, liaise with hospitals for updates on patients or advice.

Participate in MDT meetings and patient group consultations where required.

Support patients to utilise decision aids in preparation for a shared decision-making conversation.

Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand people’s level of knowledge, confidence in skills in managing their own health.

Support and coordinate covid, flu and immunisation clinics

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level.

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.

Work with the GPs and other primary care professionals to identify and manage a caseload of patients and, where required and as appropriate, refer people back to other health professionals.

Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations.

Acting as a non-clinical champion coordinating referral practices safety netting, and screening activity in conjunction with the practice cancer lead.

Undertake all mandatory training and induction programmes.

Contribute to and embrace the spectrum of governance.

Take part in the ongoing development of the role through participation in training and service redesign activities.

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

Contribute to public health campaigns (e.g., COVID-19 or flu clinics) through advice or direct care.

Maintain a clean, tidy, effective working area at all times.

Support delivery of QOF and IIF, incentive schemes, QIPP and other quality or cost effectiveness initiatives.

To carry out any other reasonable duties as requested by a manager to ensure a quality and efficient service.

**Person Specificat

  • Patient Care Coordinator

    3 days ago

    Bristol, United Kingdom The Fishponds Family Practice Full time

    Deliver reception services including call handling and appropriately triage and signpost patients to the most appropriate clinician and appointment. Expanding the care navigator role to incorporate new ways of working and support patients to Holistically bring together all of a persons identified care and support needs, and explore options to meet these...

  • Patient Care Coordinator

    3 days ago

    Bristol, United Kingdom The Fishponds Family Practice Full time

    Job summary We are currently seeking to recruit additional Care Co-ordinators to join our expanding care team. Working alongside our existing Care Coordinator team, Social Prescribing Link Workers and Health & Wellbeing Coaches as well as our GPs and clinical teams, you will coordinate care suited to the needs of individual patients. If you share our...

  • Patient Coordinator

    1 month ago

    Bristol, United Kingdom Baker Snell Full time

    **Patient Coordinator/Administrator - Bristol (outskirts)** **£25,000 per annum on-site parking** A unique opportunity to join a newly opened private hospital. As the Patient Coordinator and Administrator, you will be passionate about delivering outstanding 5-star patient care whilst providing full administrative support to the senior management...

  • Patient Care Coordinator

    1 month ago

    Bristol, United Kingdom Gloucester Road Medical Centre Full time

    Gloucester Road Medical Centre is a large, friendly GP Practice just off the Gloucester Road (A38) in North Bristol. The surgery is purpose-built, close to local amenities, with onsite parking and bus services nearby. Shower facilities and a bike shed are also available for staff with a keen interest in exercise! We pride ourselves in offering a high...

  • Patient Coordinator

    3 days ago

    Bristol, United Kingdom CREATE Fertility Full time

    **ABOUT US** CREATE Fertility and abc ivf are one of the leading IVF and fertility treatment providers with centers across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer, and more affordable than other clinics, and we continue to invest in new...

  • Patient Coordinator

    2 days ago

    Bristol, United Kingdom CREATE Fertility Full time

    **ABOUT US** CREATE Fertility and abc ivf are one of the leading IVF and fertility treatment providers with centres across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer and more affordable than other clinics and we continue to invest in new...

  • Patient Data Coordinator

    3 days ago

    Bristol, United Kingdom Change Recruitment Services Ltd Full time

    **Patient Data Coordinator** Our client PillTime is changing the way thousands of customers receive and can easily and safely administer their often vital daily medications in the comfort of their own home. The innovative Bristol based online pharmacy are at the forefront of the recent automation of medicine prescription provision and delivery. We are...

  • Patient Coordinator

    2 days ago

    Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Patient Coordinators required for this NHS linked organisation **Your new company** Public sector organisation based in **Hengrove** **Your new role** As directed by the Project Manager, the Coordinator team will provide high quality administration and coordination services across General practice, focussed on long term health conditions (e.g. Diabetes,...

  • Care Coordinator

    1 month ago

    Bristol, United Kingdom Pembroke Road Surgery Full time

    Primary Care Networks are collaborations between groups of practices to develop services to improve patient care and reduce health inequalities. Healthwest PCN is a mature PCN in the heart of Bristol, comprising Pembroke Road Surgery, The Family Practice, The Student Health Service and Whiteladies Health Centre. We are looking for a highly motivated...

  • Care Coordinator

    1 month ago

    Bristol, United Kingdom Whiteladies Medical Group Full time

    Primary Care Networks are collaborations between groups of practices to develop services to improve patient care and reduce health inequalities. Healthwest PCN is a mature PCN in the heart of Bristol, comprising Pembroke Road Surgery, The Family Practice, The Student Health Service and Whiteladies Health Centre. We are looking for a highly motivated...

  • Patient Coordinator

    5 days ago

    Bristol, United Kingdom CREATE Fertility Full time

    **ABOUT US** CREATE Fertility and abc ivf are one of the leading IVF and fertility treatment providers with centers across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer, and more affordable than other clinics, and we continue to invest in new...

  • Supporter Care Coordinator

    4 weeks ago

    Bristol, United Kingdom St Peter's Hospice Full time

    The Supporter Care team is responsible for providing the highest level of customer care to all those who support St Peter’s Hospice. As **Supporter Care Coordinator**, you’ll hold excellent supporter experience at the core of everything you do. You’ll work with fundraisers across the team as well as key internal and external stakeholders to deliver a...

  • Patient Care Assistant

    1 month ago

    Bristol, United Kingdom E-zec Medical Transport Services Ltd Full time

    **This is a Permanent role working Monday-Friday - 8 hours per day between operational hours of 09.00 and 19.00 - final rotas TBC.** We are looking for a Patient Care Assistant to provide on hand support for all patients waiting for transport by assessing patient needs always ensuring safety and to be a point of contact for crews and hospital staff. In this...

  • Care Coordinator

    3 days ago

    Bristol, United Kingdom Acacium Group Full time

    **Care Coordinator** **Thornbury Community Services (Part of Acacium Group)** **Bristol (Highridge) Office (Hybrid Working)** **Permanent, Full Time** **£24,000 (**+ annual bonus) rising to £25,000 after 6 months** **Shift pattern - Monday to Friday, a mix of Early (7am-3pm) and Later Shifts (11am -** **7pm) on a weekly rolling rota** **option of a...

  • Care Coordinator

    3 days ago

    Bristol, United Kingdom Acacium Group Full time

    **Care Coordinator** **Thornbury Community Services (Part of Acacium Group)** **Bristol (Highridge) Office (Hybrid Working)** **Permanent, Full Time** **£24,000 (+ annual bonus) rising to £25,000 after 6 months** **Shift pattern - Monday to Friday, a mix of Early (7am-3pm) and Later Shifts (11am -** **7pm) on a weekly rolling rota option of a 9 day working...

  • Patient Liaison Administrator

    1 week ago

    Bristol, United Kingdom GP Care UK Full time

    **Patient Liaison Administrator** Come and work with us in GP Care. We are an independent provider of health services based in Bristol and provide services across the South West. Our aim is to provide care, closer to home in a timely way. It is an exciting time to join GP Care as our services grow and develop, and we want you to be a part of shaping our...

  • Patient Liaison Administrator

    1 week ago

    Bristol, United Kingdom GP Care UK Full time

    **Patient Liaison Administrator** Our Patient Liaison Administrators are the heart of our organisation, connecting our patients with the service they need and looking after their journey from referral to discharge. They are friendly, knowledgeable and empathetic, with great attention to detail plus their work makes a difference every day. If this sounds...

  • Private Patient Administrator

    1 week ago

    Bristol, United Kingdom Newmedica Full time

    Role: Private Patient Administrator Assistant Salary : £22,500 per annum Contract: Full Time - Permanent Hours: 40 hours per week including Saturday or Sunday **Who are we?** We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive...

  • Care Coordinator

    2 days ago

    Bristol, United Kingdom Acacium Group Full time

    **Out of Hours Care Coordinator** **Thornbury Community Services (part of Acacium Group)** **Highridge - Bristol Office (BS99 6ZZ)** **Permanent, Full Time** **£23,500 (+ annual bonus) rising to £24,500 after 6 months** **Shift pattern - 4 on 4 off, working 12 hour shifts. (2 days 07:00-19:00 and 2 nights 19:00-07:00)** **Unlock your potential**: At...

  • Care Co-ordinator Prescription Clerk

    1 month ago

    Bristol, United Kingdom Severnvale Primary Care Network Full time

    The Care-Coordinators will work for all five GP practices within Severnvale Primary Care Network. The Prescription hub is open 8.30am to 5.30pm, Monday to Friday. _**We are looking to recruit 2 members of staff - full time and part time available.**_ **Full training will be provided.** **Overview** The care coordinator(s) will be part of the Severnvale...