Care Co-ordinator Prescription Clerk

2 weeks ago


Bristol, United Kingdom Severnvale Primary Care Network Full time

The Care-Coordinators will work for all five GP practices within Severnvale Primary Care Network. The Prescription hub is open 8.30am to 5.30pm, Monday to Friday. _**We are looking to recruit 2 members of staff - full time and part time available.**_

**Full training will be provided.**

**Overview**

The care coordinator(s) will be part of the Severnvale Primary Care Network (PCN). The role will involve coordinating the work of healthcare professionals and non-clinical staff involved in the care of patients. The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions including supporting the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes. The CC will work to support patients in care homes plus patients who are assessed to require medication compliance aids.

**About us**

**Severnvale PCN comprises of five GP practices in South Gloucestershire delivering services to a population of circa 32,500 patients.**

**The team is headed up by the Clinical Director and is made up of a PCN Manager, 4 FTE Care Co-ordinator(s), 3 Clinical Pharmacists, a Pharmacy Technician and Prescription Clerks. Supporting the team are 2 dedicated Social Prescribing Link Workers, a Mental Health Practitioner and 2 First Contact Physiotherapists.**

**Primary Duties & Areas of Responsibility**
- To follow PCN SOPs (in the prescription hub) for all duties and complete in an acceptable timeframe.
- Proactively identifying patients through admissions and discharge data
- Working with patients, their families or carers and the Multi-Disciplinary Team (MDT), to capture patient needs and wishes, support the development of Personalised Care Support Plans (PCSP) for each patient and help identify and highlight medication compliance and concordance issues.
- Attend and contribute to MDT as required (e.g., care home residents).
- Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate
- Working closely with GP practices and PCN healthcare staff to identify and work with a cohort of people to support their personalised care requirements
- To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships
- Coordinating the monitoring of patient’s long-term conditions where appropriate
- Providing patients with high quality, easy to understand information to assist them in making choices about their care
- Work with patients to understand their level of knowledge, skills and confidence when engaging with their health, wellbeing and prescribed medications
- Network with care coordinators from other PCN’s to share best practice and recommend process improvements
- To support in the delivery of Quality and Outcomes Framework, enhanced services and other service requirements on behalf of the PCN
- To contribute to public health campaigns (e.g. flu and Covid vaccination clinics)
- To understand the common need and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long term conditions including physical and mental disabilities
- To be able to carry out home visits when required
- To undertake all mandatory training and induction programmes
- To attend a formal appraisal with your manager at least every 12 months. Once performance/training objectives have been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
- To work weekends as and when required

**In addition to the primary duties, the CC may be requested to carry out any other duties as may be required by the PCN either temporarily or permanently. This job description is intended to provide an outline of the key tasks and responsibilities. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to consider developments within the PCN.**

**Person Specification**:
**- GCSE Grade A- C in English and Maths or equivalent**

**- Qualified to Level 2 or 3 Diploma in Health and Social Care or equivalent would be desirable**

**- Previous experience in a Practice or health and social care role would be advantageous**

**- Experience of customer/patient contact and ability to use initiative and work independently prioritising workload and managing deadlines**

**The post holder will be competent in the use of computer databases and in the production of reports and of updating care plans. They will be able to organise and run meetings (one to one or groups), from administrative aspects to delivery and evaluate outcomes, feeding back to senior members within the PCN.**

**The post holder wi


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