Supporter Care Coordinator

2 weeks ago


Bristol, United Kingdom St Peter's Hospice Full time

The Supporter Care team is responsible for providing the highest level of customer care to all those who support St Peter’s Hospice.

As **Supporter Care Coordinator**, you’ll hold excellent supporter experience at the core of everything you do. You’ll work with fundraisers across the team as well as key internal and external stakeholders to deliver a high-quality experience for St Peter’s Hospice supporters.

Are you someone who genuinely wants to make a difference?

Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care?

If so, we would love to hear from you.

We are recruiting for two Supporter Care Coordinators who understand the importance of nurturing supporter relationships by providing exceptional stewardship. This is a vital role that supports colleagues across the organisation and requires someone with a great can-do attitude, who is organised and has excellent prioritisation skills.

This is a fantastic opportunity to be part of a new team established to provide excellent supporter care and stewardship for our supporters.

**Key responsibilities**:

- Be the first point of contact for existing and new supporters who respond to our fundraising activities, delivering outstanding supporter care.
- Donor communication and stewardship - send regular, planned cultivation and stewardship communications to supporters as part of the donor journey process.
- Donor acknowledgement and appreciation - to administer and distribute thank you letters, ensuring they are tailored, relevant and timely.
- Be a proficient user of our fundraising database, accurately recording donor communication.
- Assist in coordinating donor recognition activities and events and supporting on event logistics.
- Volunteer coordination - send regular communications to fundraising volunteers, to steward, engage and recruit volunteers for fundraising activities.
- Provide administrative support to Fundraising senior management team and take on ad-hoc projects as and when required.

**What we can offer you**:

- Salary: from £21,184 to £23,538 per annum (FTE), dependent on experience
- Working hours: either 30 or 37.5 hours per week, Monday - Friday
- Office location: Long Ashton, Bristol - Hybrid

For more information, please view the job description located at the end of this page or contact Wendy McDermott, Head of Fundraising at.

St Peter's Hospice is a well-loved hospice that provides extensive inpatient and community services, in Bristol and the surrounding areas. Every year St Peter's Hospice makes a difference in the lives of thousands of patients and their families when it matters most.

Many of our staff work directly with patients and their families in nursing, health care and medical jobs. Others raise money to support patient care through our chain of over 40 charity shops and our fundraising activities. We also have a significant number of staff working in varied office-based roles.

Our aim is to provide an inclusive, safe and healthy workplace that boosts creativity and motivation.

Our Inpatient Unit is a state-of-the-art centre of clinical excellence, that was built with the generous support of the people of Bristol. Beyond our Inpatient Unit, you'll find our team in homes and on the phone 24/7. More recently in response to the pandemic we have moved some services online to continue support for our patients.

The Hospice is also a centre of educational excellence and we teach other healthcare professionals about how to care for people at the end of their lives, supporting the NHS and care homes provide end of life care.



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