Receptionist/healthcare Navigator

7 months ago

Bristol, United Kingdom Pilning Surgery Full time

**RECEPTIONIST/CALL NAVIGATOR/ADMINISTRATOR**

**JOB SUMMARY**

The post holder will work on the reception desk and in the administration office. They will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician/service to best support their needs. Duties will include speaking to patients and carers, both face to face and on the telephone. You will also book appointments and deal with patient queries and enquiries.

You will liaise with other NHS bodies, health care providers, support workers and other professions on the telephone to help sort out problems and issues relating to the care of patients.

You will help support administrative processes within the practice and take on additional administrative tasks as requested, to support smooth and efficient workflow for the patient, clinical team and others involved in the healthcare of the patient.

At all times the post holder must act in a manner consistent with the ‘code of conduct and appearance’ when representing both Pilning Surgery and the NHS.

The following list serves to illustrate the scope and responsibilities of the post and is not intended to be exclusive.

**The post holder will be responsible for**:

- Answering the telephone with a professional and pleasant manner
- Dealing with patient queries accurately, efficiently and effectively
- Accurately take messages, include patient details, contact details and specific content of the message and convey to the appropriate person.
- Book appointments accurately and with the appropriate clinician using the EMIS clinical system
- Signpost and prioritise patients in line with appropriate training
- To take appropriate and accurate demographic/personal details of patients, to include disabilities, carer status and other details relating to equality and diversity.
- Deal with incoming confidential mails efficiently
- Opening, sorting and distributing incoming post in an efficient and timely way
- Use the clinical system effectively to inform clinical staff of relevant information relating to their patient.
- Completing patient requests for repeat medication accurately and within the practice standards operating process.
- Organise transport (emergency and non-emergency) if required
- Process patient registrations accurately and timely.
- Follow all start up and close down procedures daily to ensure security of the IT system and buildings.
- Liaise with technical support in the absence of IT support on the premises
- To assist the administration process of ordering, taking delivery and maintaining stock supplies, being mindful of delivery instructions such as refrigeration requirements and acting upon them
- To carry out specific, additional administrative tasks as requested and agreed with line manage, this will include scanning and coding of documentation onto patient records.
- Undertake any other duties required by the practice to assist in the day to day running of the service.
- Deal with situations involving distressed/unwell patients in line with policies and training
- Manage patients who may be verbally or physically aggressive in a professional manner, using the appropriate alert systems and by following policy and training.
- Deal with blood and urine specimens safely and in line with infection control policy, ensuring they are safely stored and ready for collection
- Manage financial transactions in line with set protocols
- Participate in a weekly staff rota to cover the reception/administration requirements during practice opening hours

**Communication**
- To communicate in a professional, friendly and helpful way with patients, carer’s and the general public to maintain an excellent profile for the surgery amongst its users
- To maintain confidentiality for all patients and users of the service
- To communicate effectively and sensitively with service users who may be angry, confrontational, upset, anxious, fearful or have communication difficulties such as poor language skills, hearing loss or disabilities.

**Responsibility**
- To carry out duties with a level of autonomy and minimum supervision, working within broad procedural guidelines
- Use own initiative to deal with own workload and day to day tasks
- To support the effect maintenance and management of office systems
- To be responsible for identifying own training needs and training needs that may help improve service quality
- To take responsibility when a clinician is unexpectedly not available in clinic, cancelling and rebooking appointments as directed
- Work in accordance with practice policies and procedures
- Report incidents and near misses to ensure the continued safety of staff, patients and visitors to the practice
- Report incidents and areas of non-compliance to ensure t

  • Health Navigation Receptionist/administrator

    6 months ago

    Bristol, United Kingdom BrisDoc Healthcare Services Full time

    We are seeking to recruit additional Health Navigation Receptionist/Administrators. You will have excellent customer service and team-working skills, and ideally have experience working in a busy, people-facing healthcare environment. You will assist and direct patients in accessing the appropriate service and project a positive and welcoming image to...

  • Receptionist/Patient Navigator

    3 months ago

    Bristol, United Kingdom Priory Surgery Full time

    Job summary We are seeking a friendly Receptionist with excellent communication, keyboard and computer skills to join the friendly Patient Navigation team at Priory Surgery. Hours are likely to be required across Monday, Wednesday and Friday - Up to hours per week The role is to provide a comprehensive reception service within the Practice to GPs,...

  • Care Navigator

    7 months ago

    Bristol, United Kingdom The Lennard Surgery Full time

    The following are the core responsibilities of the Receptionist (Care Navigator). There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition b. Answer...

  • Receptionist/Patient Navigator

    4 weeks ago

    Bristol, Bristol, United Kingdom Priory Surgery Full time

    Job SummaryPriory Surgery is seeking a skilled Receptionist to provide a comprehensive reception service within the Practice to GPs, health professionals, the general public, and other agencies.The ideal candidate will have excellent communication, keyboard, and computer skills, with the ability to triage and navigate patients to an appropriate appointment...

  • Care Navigator

    3 months ago

    Bristol, United Kingdom Air Balloon Surgery Full time

    Job summary The role of Care Navigator iscritical in the provision of services and ensuring that patients are able toaccess the most appropriate services for their needs, and will include a rangeof face to face, telephone and administrative work. Thisvacancy has arisen following the retirement of a long-standing and valuedmember of the team. Please...

  • Care Navigator/ Medical Receptionist

    4 weeks ago

    Bristol, Bristol, United Kingdom West Walk Surgery Full time

    Job SummaryWest Walk Surgery is seeking a highly skilled and organized individual to join our team as a Care Navigator/Medical Receptionist. This 20 hour a week position will be based at our Yate and Coalpit Heath branch surgeries.Main ResponsibilitiesTo ensure the smooth day-to-day running of the practice, providing exceptional patient care and...

  • Receptionist

    5 months ago

    Bristol, United Kingdom Healthcare Homes Full time

    Healthcare Homes are recruiting for a Receptionist to join our team at Avon Lodge in Kingswood. Bank shifts with view to progressing to permanent part time role £10.52 per hour Company Pension 5.6 weeks paid holiday pay Refer a Friend scheme worth up to £1000 per person Employee Assistance Programme to support your mental health, financial support,...

  • Part Time/full Time Care Navigator/gp Receptionist

    5 months ago

    Bristol, United Kingdom Pioneer Medical Group Full time

    Part Time/Full Time Care Navigator (GP Receptionist) Pioneer Medical Group comprises of 3 practices including Avonmouth Medical Centre, Ridingleaze Health Hub and Bradgate Surgery. We are seeking friendly, kind, professional and enthusiastic Care Navigators to help us manage and deliver first class healthcare to our patients. Most of your role will be...

  • Part Time/full Time Care Navigator/gp Receptionist

    5 months ago

    Bristol, United Kingdom Pioneer Medical Group Full time

    Part Time/Full Time Care Navigator (GP Receptionist) Pioneer Medical Group comprises of 3 practices including Avonmouth Medical Centre, Ridingleaze Health Hub and Bradgate Surgery. We are seeking friendly, kind, professional and enthusiastic Care Navigators to help us manage and deliver first class healthcare to our patients. Most of your role will be...

  • Part Time/full Time Care Navigator/gp Receptionist

    5 months ago

    Bristol, United Kingdom Pioneer Medical Group Full time

    Part Time Care Navigator (GP Receptionist) Pioneer Medical Group comprises of 3 practices including Avonmouth Medical Centre, Ridingleaze Health Hub and Bradgate Surgery. We are seeking friendly, kind, professional and enthusiastic Care Navigators to help us manage and deliver first class healthcare to our patients. Most of your role will be telephone...

  • Receptionist

    6 months ago

    Bristol, United Kingdom Spire Healthcare Full time

    **Outpatient Receptionist | Administration, Customer Service | Bristol | 30 hrs per week | Permanent | Competitive pay plus Excellent Benefits** **Fortnightly rota system working shifts between hours of 0800 - 2030** Spire Bristol Hospital are looking for someone with an administrative/reception background to join their established team in the Receptionist...

  • Receptionist - Imaging

    6 months ago

    Bristol, United Kingdom Spire Healthcare Full time

    **Receptionist - Imaging | Customer Service, Administration | Full Time, 37.5 hrs p/week | Permanent Contract | Bristol | Free Parking | Excellent Benefits | Private Healthcare** Spire Bristol hospital are currently looking to recruit a Receptionist to join our Imaging team. Welcoming patients politely and courteously. Registering and directing patients,...

  • Receptionist

    6 months ago

    Bristol, United Kingdom Spire Healthcare Ltd Full time

    Outpatient Receptionist | Administration, Customer Service | Bristol | 30 hrs per week | Permanent | Competitive pay plus Excellent Benefits Fortnightly rota system working shifts between hours of 0800 - 2030 Spire Bristol Hospital are looking for someone with an administrative/reception background to join their established team in the Receptionist position...

  • Bank Imaging Receptionist

    4 weeks ago

    Bristol, Bristol, United Kingdom Spire Healthcare Full time

    Imaging Receptionist RoleSpire Healthcare is seeking a Receptionist to join our Imaging team. As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm and professional welcome. You will register and direct patients, consultants, and hospital teams as required, operating within established Spire policies and...

  • Medical Receptionist

    6 months ago

    Bristol, United Kingdom Greenway Community Practice Full time

    We are looking for a warm and enthusiastic Medical Receptionist to join our friendly team at Greenway Community Practice. Referred to as a ‘Care Navigator’ you will be required to provide the first point of contact for patients and assist them in accessing the appropriate service or healthcare professional. Excellent organisation skills and a passion to...

  • Bank Imaging Receptionist

    5 months ago

    Bristol, United Kingdom Spire Healthcare Full time

    **Bank Receptionist - Imaging | Customer Service, Administration | Bank | Bristol | Free Parking** Spire Bristol hospital are currently looking to recruit a Receptionist to join our Imaging team in a bank capacity. Welcoming patients politely and courteously. Registering and directing patients, consultants and hospital teams as required, in a proactive,...

  • Receptionist - Bank - Care Home

    6 days ago

    Bristol, United Kingdom Barchester Healthcare Full time

    Job summary As a Bank Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us. As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and friendly environment. Main duties of...

  • Health Navigator

    6 months ago

    Bristol, United Kingdom BrisDoc Healthcare Services Full time

    You will work in the reception department as part of the Charlotte Keel Medical Practice Reception Services team. You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way and will project a positive and welcoming image to patients, other visitors and members of the Practice...

  • Receptionist

    5 months ago

    Bristol, United Kingdom Avery Healthcare Full time

    **About The Role**: **Avonmere Care Home** located in **Bristol **is currently recruiting for an enthusiastic, team player to join us as **Receptionist. **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to prospective new...

  • Bank Imaging Receptionist

    4 weeks ago

    Bristol, Bristol, United Kingdom Spire Healthcare Full time

    Imaging Receptionist RoleSpire Healthcare is seeking a skilled Receptionist to join our Imaging team in a bank capacity. The ideal candidate will possess excellent customer service skills, a high degree of accuracy in administration, and great communication skills at all levels.Duties and ResponsibilitiesWelcoming and registering patients, consultants, and...